Charles Vaughn
telemarketing rep
Columbia,Missouri
Summary
Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales. Versatile and confident Telemarketer with [Number] years of experience in chaotic call center environment. Collaborative member of dedicated and revenue-driven team with tenacity and consumer-oriented approach to supporting long-and-short-term sales goals. Emotionally resilient and sympathetic company representative with enduring professionalism despite high-pressure circumstances.
Overview
21
21
years of professional experience
Work History
Telemarketing Sales Representative
Kemper Insurance
04.2004 - Current
- Completed daily cold calling and outreach to build sales pipeline.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded contact information of customers and potential customers in internal database.
- Assisted with training and orientation of new employees.
- Made average of [Number] outbound and inbound calls per day.
- Troubleshot problems for callers and helped independently resolve common issues.
- Attained $[Amount] in sales targets on monthly basis.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Escalated concerns or advanced problem calls to management staff.
Telemarketing Representative
Job Center
07.2022 - 10.2022
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Customer Account Specialist
Citi Group Marketing
02.2019 - 01.2020
- Evaluated customers' potential needs to make appropriate recommendations.
- Drafted letters, charts and financial reports to keep staff informed of progress.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Communicated with approximately [Number] clients daily to understand needs and explain product value.
- Used [Software] and [Software] to keep accurate records pertaining to inventory and account notes.
- Secured on-time payments and collected on delinquent accounts through [Action].
- Collected and analyzed data to learn more about consumer behavior.
Asst. Teacher
University Of Missouri School Of Nursing
03.2018 - 02.2019
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
Education
High School Diploma -
Moberly Area Community College
Moberly, MOAssociate of Arts - General Studies
Moberly Area Community College
Moberly, MOAssociate of Arts - Medication Manager
Des Moines Area Community College
Ankeny, IAHigh School Diploma -
Rock Island Sr Hugh School
Rock Island, IL05.2023
Skills
- Outbound and Inbound Calls
- Closing Procedures
- Client Correspondence
- Product Knowledge
- Sales Expertise
- Administrative Duties
- Problem Resolution
- Customer Feedback
- Product and Service Knowledge
- Conflict Resolution Techniques
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
While working for Citi Group I always was in the top 10 sometimes #1 etc.
This was a 3 month training employ I succeed in accomplishing the goals the company set out of hundreds of employee's I was very successful o remain within the top 10 sometimes #1 Im a person who pays attention to detail and adaptable to any situation and I know how to ask for things that I'm not aware of mainly I'm a people's person
Additional Information
I'm company oriented and self motivated I'm a great access for any company who wants quality results then I'm the one for you and when I'm at my best I'm better then the rest
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Telemarketing Representative
Job Center
07.2022 - 10.2022
Customer Account Specialist
Citi Group Marketing
02.2019 - 01.2020
Asst. Teacher
University Of Missouri School Of Nursing
03.2018 - 02.2019
Telemarketing Sales Representative
Kemper Insurance
04.2004 - Current
High School Diploma -
Moberly Area Community College
Associate of Arts - General Studies
Moberly Area Community College
Associate of Arts - Medication Manager
Des Moines Area Community College
High School Diploma -
Rock Island Sr Hugh School
Similar Profiles
Bryan BurnsideBryan Burnside
Insurance Agent at Kemper InsuranceInsurance Agent at Kemper Insurance
Shanice SinghShanice Singh
Manager, Finance Strategy Project Management at KEMPER INSURANCEManager, Finance Strategy Project Management at KEMPER INSURANCE
Heidy LuqueHeidy Luque
Customer Service Representative at Kemper InsuranceCustomer Service Representative at Kemper Insurance
Joseph CorbettJoseph Corbett
Commercial Lines Claims Auto Liability Adjuster at Kemper InsuranceCommercial Lines Claims Auto Liability Adjuster at Kemper Insurance
AMANDA RAMSEYAMANDA RAMSEY
Interim Administrative Laboratory Director at MU Health CareInterim Administrative Laboratory Director at MU Health Care