Summary
Overview
Work History
Education
Skills
Certification
Timeline
16

Charles Velasquez

Tempe,United States of America

Summary

  • HIgh level of integrity and commitment to safety.
  • Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
  • Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
  • Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
  • Experienced with comprehensive background investigations and detailed analysis. Utilizes strong research skills and investigative techniques to gather and verify information. Track record of maintaining confidentiality and upholding ethical standards in all investigations.
  • Professional automotive technician with high standard for delivering results. Skilled in diagnostics, repair, and maintenance of wide range of vehicles, ensuring optimal performance and safety. Strong focus on teamwork and adaptability to meet changing demands. Reliable and efficient, with keen attention to detail and problem-solving abilities.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Caretaker

07.2024 - 03.2025
  • Caretaker for a family member

Medicare Insurance Agent

USAA
04.2024 - 07.2024
  • Answer incoming calls from prospective clients to understand their healthcare needs and explain Medicare insurance options in detail, including Medicare Part A, Part B, Part C, and Part D
  • Evaluate clients’ healthcare needs and recommend appropriate Medicare insurance plans based on individual circumstances, including budget, preferred healthcare providers, and medication requirements
  • Assist clients in the enrollment process for Medicare and related insurance plans, ensuring all necessary paperwork is completed accurately and on time
  • Provide ongoing support to clients, answering questions regarding their plans, coverage changes, and claims
  • Address any concerns or issues that arise post-enrollment
  • Continuously keep up-to-date with the latest Medicare policies, regulations, and insurance products to offer accurate and current advice to clients
  • Proactively identify new business opportunities through networking, referrals, and outreach programs
  • Cultivate relationships with prospects to expand the client base
  • Ensure all client interactions and activities are in compliance with relevant laws, regulations, and company policies
  • Maintain confidentiality and protect sensitive client information
  • Meet or exceed sales targets and performance goals as set by the company
  • Maintain accurate records of sales activities and client interactions in the CRM system

Medicare Insurance Agent Remote

Health Plan One
08.2023 - 03.2024
  • Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
  • Educated potential customers through community outreach events, increasing awareness of available Medicare insurance options.
  • Enhanced client satisfaction by providing knowledgeable guidance on Medicare plan options and enrollment procedures.
  • Stayed current on industry trends and changes in regulations, enabling informed recommendations to clients seeking optimal coverage solutions.
  • Ensured compliance with federal guidelines when assisting clients in selecting appropriate Medicare plans.
  • Provided exceptional customer service by promptly addressing questions or concerns during the entire enrollment process.
  • Developed a loyal client base by fostering trust and rapport with each individual, leading to numerous referrals and long-term business relationships.
  • Consistently met or exceeded sales targets by effectively communicating the benefits of various Medicare insurance plans.

Medicare Insurance Agent Remote

Ehealthinsurance
06.2021 - 07.2023
  • Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
  • Educated potential customers through community outreach events, increasing awareness of available Medicare insurance options.
  • Generated new leads through targeted marketing initiatives and strategic partnerships within the community.
  • Enhanced client satisfaction by providing knowledgeable guidance on Medicare plan options and enrollment procedures.
  • Stayed current on industry trends and changes in regulations, enabling informed recommendations to clients seeking optimal coverage solutions.
  • Ensured compliance with federal guidelines when assisting clients in selecting appropriate Medicare plans.
  • Leveraged strong problem-solving skills to address complex client inquiries and resolve issues in a timely manner.
  • Provided exceptional customer service by promptly addressing questions or concerns during the entire enrollment process.
  • Developed a loyal client base by fostering trust and rapport with each individual, leading to numerous referrals and long-term business relationships.
  • Completed ongoing training programs to stay up-to-date on industry developments, enabling expert counsel for both existing and prospective clients.
  • Maintained thorough records of all interactions with clients, facilitating seamless follow-up communications as needed.

Automatic Transmission Rebuilder

All Trans Manufacturing
08.2020 - 06.2021



  • Improved transmission rebuild quality by implementing strict quality control measures and thorough inspections.
  • Maintained comprehensive records of each project''s progress, ensuring efficient handover between shifts for uninterrupted workflow continuity.
  • Streamlined the rebuilding process for increased efficiency and reduced turnaround time.
  • Conducted thorough road tests following completion of rebuilds to ensure optimal functionality before returning vehicles to clients'' possession.

Repair Technician

Superior Cleaning Equipment
09.2019 - 07.2020
  • Diagnose and repair professional pressure washing equipment and stream cleaners.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Repaired and maintained wide range of small and large appliances successfully.
  • Completed all repair and maintenance activities promptly and to high quality standards.
  • Inspected and tested, repaired and refurbished products for proper operation.
  • Tested parts and components to confirm adherence to manufacturer specifications.
  • Collaborated with team members to complete complex repairs and improve overall service quality.
  • Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.

Mechanic

AAMCO
12.2017 - 07.2019
  • Remove and Install new and rebuilt transmissions into vehicles, ensuring all components are properly connected, adjusted, and aligned for optimal performance
  • Diagnose transmission issues, including mechanical, electrical, and hydraulic problems
  • Perform necessary repairs or replacements to restore full functionality
  • Perform detailed inspections on transmissions to identify potential issues
  • Conduct tests to ensure that transmissions are operating as intended after installation
  • Safely remove faulty transmissions from vehicles and replace them with rebuilt or new units, ensuring proper handling and disposal of old parts
  • Keep the workspace organized, clean, and safe
  • Communicate with service managers or customers regarding the transmission repair process, providing accurate time estimates and explaining the work to be done
  • Adhere to safety standards and manufacturer guidelines to ensure proper installation and prevent vehicle damage or personal injury
  • Maintain accurate records of work completed, including parts used, labor hours, and any special considerations during the installation or repair process
  • Stay up-to-date with the latest transmission technologies and repair techniques
  • Operated tools, equipment, and machinery according to safety standards.
  • Completed troubleshooting of malfunctions and diagnosed issues.
  • Maintained up-to-date knowledge of industry standards and technology advancements, applying them to installations for optimal results.

Nightclub Security

Elite Cabaret
06.2015 - 11.2017
  • Check Identification of patrons inspecting for false ID cards
  • Monitor patrons behavior and look for signs of aggression to act accordingly in order to prevent any disruption or violent behavior
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.

Owner. Trainer. Instructor Trainer for First Aid and CPR

Desert Heart CPR
06.2008 - 06.2015
  • Thorough knowledge and application of American Heart Association rescue skills and ability to teach said skills
  • An understanding of facility characteristics, rules, policies and procedures
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Background Investigator

Maricopa County Sheriff's Office
06.2003 - 06.2008
  • Review completed background interview forms, check for completeness, accuracy, inconsistencies, errors, omissions, and falsifications
  • Obtain and review records from the Federal Bureau of Investigation, Department of Justice, and State and municipal law enforcement agencies to determine if the candidate was a witness, victim, suspect, or perpetrator of any crime
  • Obtain and review arrest reports, witness statements, and other documents to determine if the candidate has the appropriate background to become a Maricopa County Sheriff’s Office employee
  • Obtain and review credit reports and evaluate financial responsibility
  • Interview employers, co-workers, neighbors, law enforcement officials, military personnel, members of the candidate's family, and personal references
  • Develop second and third level references and make additional inquiries to assist in determining credibility of statements
  • Observe each person being interviewed for the presence or absence to of physical indicators of truthfulness
  • Prepare detailed and complete interview statements for each person being interviewed in order to allow a reviewer to draw reasonable and logical conclusions about the prospective candidate
  • Prepare final background investigation package for presentation to Command Staff
  • Organize all investigative material in accordance with established procedures
  • Meet regularly with management and the candidate to keep them informed of the status of the investigation
  • Prepare a detailed summary of adverse information based upon objective analysis and evaluation of a candidate's background and statements from others contacted during the course of the background investigation
  • Measure the candidate's background against job dimensions set forth the by the Arizona Commission on Peace Officer Standards and Training (POST)
  • Complete background packages for review and final recommendation
  • Coordinate scheduling to ensure efficient use of time while traveling

Master Automotive Technician

IMM. Inc
01.1996 - 01.2003
  • Use advanced diagnostic tools and equipment to identify and resolve mechanical, electrical, and electronic issues in a wide range of vehicles
  • Perform high-level repairs and maintenance on vehicles, including engines, transmissions, brake systems, suspension, HVAC systems, and more
  • Conduct routine maintenance on vehicles, including oil changes, tire rotations, fluid checks, brake inspections, and other preventive services to ensure vehicle longevity and safety
  • Explain vehicle issues and recommended repairs to customers in a clear, concise manner
  • Provide accurate estimates and timelines for repairs
  • Mentor and train junior technicians and apprentices, providing guidance and sharing knowledge to ensure the team’s growth and improvement
  • Ensure that all work performed meets the company’s quality standards and complies with safety regulations
  • Perform final inspections of completed jobs to ensure repairs have been carried out correctly
  • Maintain accurate records of work performed, parts used, and labor hours
  • Follow proper documentation procedures for vehicle repairs and services
  • Continuously improve your knowledge and technical skills by attending training sessions, staying up-to-date with the latest automotive technologies, and obtaining relevant certifications
  • Ensure customers are satisfied with the service provided by delivering high-quality workmanship, timely repairs, and excellent customer service

Education

General Educational Development -

Coronado High School
Scottsdale, AZ
10-1993

Skills

  • Backgrounds Investigations
  • Interviewing
  • Security
  • Firearms
  • Working with Disabled Adults
  • Mechanic
  • Troubleshooting
  • Automotive Repair
  • Mechanical Knowledge
  • CNC Programming
  • Welding MIG
  • CNC Plasma Cutting Operator
  • Hydraulic Press Brake Operator
  • Manufacturing
  • Forklift Operator
  • Insurance Sales
  • Insurance Verification
  • HIPAA

Certification

  • Forklift Certified, Present
  • Motorcycle License, Present
  • Driver's License, Present
  • Insurance Producer License, 06/01/23 to 06/30/26
  • Life & Health Insurance License, 06/01/23 to 06/30/26
  • CPR Certification First Aid, 01/01/24 to 01/31/26
  • Former BLS level Instructor Trainer, Present
  • Level One Fingerprint Clearance Card, 09/01/19 to 09/30/25
  • State of Arizona Department of Public Safety card number 2019EO1475, Present
  • Life and Health Insurance, 03/01/20 to 06/30/23

Timeline

Caretaker

07.2024 - 03.2025

Medicare Insurance Agent

USAA
04.2024 - 07.2024

Medicare Insurance Agent Remote

Health Plan One
08.2023 - 03.2024

Medicare Insurance Agent Remote

Ehealthinsurance
06.2021 - 07.2023

Automatic Transmission Rebuilder

All Trans Manufacturing
08.2020 - 06.2021

Repair Technician

Superior Cleaning Equipment
09.2019 - 07.2020

Mechanic

AAMCO
12.2017 - 07.2019

Nightclub Security

Elite Cabaret
06.2015 - 11.2017

Owner. Trainer. Instructor Trainer for First Aid and CPR

Desert Heart CPR
06.2008 - 06.2015

Background Investigator

Maricopa County Sheriff's Office
06.2003 - 06.2008

Master Automotive Technician

IMM. Inc
01.1996 - 01.2003

General Educational Development -

Coronado High School

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Charles Velasquez