Charles Walker
Ponte Vedra,FL
Summary
Proven team player and effective manager at The Haven and Shannon's Restaurants, I excel in fostering employee engagement and enhancing customer satisfaction. With a strong work ethic and reliability, I've successfully developed and maintained high-performing teams and maintained professional, clean environments across roles. Skilled in customer service and conflict resolution, I prioritize safety and quality, driving positive outcomes and continuous improvement.
Overview
55
55
years of professional experience
Work History
Attendant
A Place Like Home ALF
09.2020 - 03.2024
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and resident's experience.
- Provided residents with nutritious timely meals
- Maintained a clean and safe environment for residents through regular inspection and cleaning tasks.
Owner Operator Taxi Driver
Yellow Cab Co
03.1972 - 08.2019
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Made sure that items were not left in cab. Prioritized getting all items returned to passengers through lost and found if items were left behind.
Manager
Shannon's Restaurant
09.1971 - 03.1972
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Introduced and guided new owner to newly bought restaurant.
- Cross-trained existing employees to maximize team agility and performance.
Manager
Haven Restaurant
10.1970 - 09.1971
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Sales Associate
Jordan Marsh Department Store
01.1970 - 07.1970
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Kitchen Staff Member
Marriott Restaurant
06.1969 - 12.1969
- Maintained clean, trash-free workspaces to maximize productivity and safety in an overnight environment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Education
Associate of Arts - International Relations
City College of San Francisco
San Francisco, CAAssociate of Science - Graphic Design
Miami Dade
Miami, FLSkills
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Reliability and punctuality
Timeline
Attendant
A Place Like Home ALF
09.2020 - 03.2024
Owner Operator Taxi Driver
Yellow Cab Co
03.1972 - 08.2019
Manager
Shannon's Restaurant
09.1971 - 03.1972
Manager
Haven Restaurant
10.1970 - 09.1971
Sales Associate
Jordan Marsh Department Store
01.1970 - 07.1970
Associate of Arts - International Relations
City College of San Francisco
Associate of Science - Graphic Design
Miami Dade
Kitchen Staff Member
Marriott Restaurant
06.1969 - 12.1969
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