Charles Walker II
Detroit,MI
Summary
Dedicated and detail-oriented professional seeking an entry-level position as a Field Director of Cleanliness. Passionate about maintaining high standards of cleanliness and ensuring a safe and hygienic environment. Strong attention to detail and excellent organizational skills to efficiently manage cleaning operations. Demonstrated ability to work collaboratively with a team to achieve cleanliness goals and exceed customer expectations. Effective communication skills to coordinate tasks and provide clear instructions. Adaptable and quick learner, eager to gain hands-on experience and contribute to the success of the organization. Committed to upholding cleanliness standards and promoting a positive and welcoming atmosphere.
Overview
18
18
years of professional experience
Work History
CUSTOMER SERVICE AGENT
Delta Air Lines Inc
11.2014 - Current
- Strong problem-solving skills for troubleshooting issues that may arise during baggage handling.
- Demonstrate a commitment to safety by consistently practicing safety-conscious behaviors throughout all operational processes and procedures.
- Exceptional time management and organizational skills.
- Strong communication and interpersonal abilities for working with coworkers and customers.
- Flexibility and adaptability to changing schedules and work demands
- Exceptional time management and organizational skills.
STOCK ASSOCIATE
Meijer
11.2014 - Current
- Collaborated with cross-functional teams to streamline inventory management processes and enhance overall operational efficiency.
- Assessed incoming shipments for quality concerns, ensuring only acceptable materials were processed for immediate availability.
- Proficiently operated manual and electric pallet jacks to safely and efficiently relocate heavy merchandise, facilitating timely stocking and optimized sales floor presentation.
- Demonstrated strong inventory control capabilities, diligently conducting accurate counts and efficiently restocking merchandise to maintain optimal inventory levels.
CUSTOMER SERVICE REPRESENTATIVE
Blue Care Network Of Michigan
10.2019 - 10.2021
- Exhibited high energy and professionalism when dealing with clients and staff
- Addressed customer account discrepancies and concerns.
- Documented and detailed calls and complaints using call center's CRM database.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Followed up with customers about resolved issues to maintain high standards of customer service.
MANAGER
Save A Lot
05.2005 - 01.2013
- Supervised creation of exciting merchandise displays to catch attention fo store customers.
- Trained and guided team members ot maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality addressing repeat problems quickly to prevent long-term habits.
Education
BBA - Buisness
Eastern Michigan University
Ypsilanti, MI06.2017
Skills
- Safety prioritization and compliance
- Critical thinking and decision-making
- Data-driven decision making
- Effective communication skills
- Continuous improvement experience
- Risk mitigation and planning
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Blue Care Network Of Michigan
10.2019 - 10.2021
CUSTOMER SERVICE AGENT
Delta Air Lines Inc
11.2014 - Current
STOCK ASSOCIATE
Meijer
11.2014 - Current
MANAGER
Save A Lot
05.2005 - 01.2013
BBA - Buisness
Eastern Michigan University
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Mercadez HazelwoodMercadez Hazelwood
Team Lead, Customer Experience Supervisor at Delta Air LinesTeam Lead, Customer Experience Supervisor at Delta Air Lines
Paige MoorePaige Moore
Passenger Service Agent at Delta Air Lines, Inc.Passenger Service Agent at Delta Air Lines, Inc.
Jason PerezJason Perez
Flight Attendant at Delta Air Lines, IncFlight Attendant at Delta Air Lines, Inc
Kendra DavisKendra Davis
Academic Interventionist at Detroit Public School Community DistrictAcademic Interventionist at Detroit Public School Community District