CHARLES WALKEY
Medina,WA
Summary
Process Improvement Consultant and Operational Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations.
Overview
18
18
years of professional experience
Work History
Process Improvement Consultant, VP
PNC Bank
12.2014 - Current
- Managed insourcing project from design to implementation resulting in $7mm+ savings
- Identified and solved issues with production, workforce, and material sourcing to drive business objectives
- Established performance goals for department and provided methods for reaching milestones
- Managed Risk Profile and responsible for RCSA for both Mail Services and Courier Logistics
- Cost Center Manager responsible for approving and managing all financial transactions for the applicable cost center
- Managed development and implementation of lean and continuous improvement manufacturing initiatives across production environment
- Identified opportunities to improve business process flows and overall departmental productivity
- Identified plans and resources required to meet project goals and objectives
- Oversaw high profile projects for by planning, designing, and scheduling phases
- Implemented and managed controls to comply with laws and regulations, agreements and SOPs.
Manager
Canon Process Business Services
11.2009 - 12.2014
- Responsible for managing Mail Centers located in Cleveland, Akron, and Youngstown Ohio
- Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions
- Interview all potential employees, schedule staff, evaluate performance and make recommendations for promotions
- Able to establish a team-spirited environment through a positive and proactive leadership style
- Drove daily production activities with effective communication and leadership
- Investigated and implement ideas for quality improvement, increased productivity and cost reduction
- Planned, directed, coordinated and assigned manpower to meet aggressive production schedules
- Recommended and executed quality improvements for production and product quality
- Addressed all personnel issues promptly and professionally.
Operations Supervisor
National City Bank
12.2004 - 10.2009
- Responsible for multiple production driven departments including Statement Rendering, Items Processing, and Mail Services
- Coordinates daily processing procedures including both production and quality based
- Interviews new candidates for multiple departments even not under my scope of control
- Review daily employees once a year to set performance expectations
- Monitor budget by utilizing attendance databases
- Monitor all direct reports to ensure associates are reaching performance expectations daily
- Professional Working knowledge of all Statement Prep functions.
Education
Diploma - General Education
Garfield Heights High School
Skills
- Business Operations
- Critical Thinking
- Project Leadership
- Workflow Processes
- Staff Management
- Manage Contracts
Timeline
Process Improvement Consultant, VP
PNC Bank
12.2014 - Current
Manager
Canon Process Business Services
11.2009 - 12.2014
Operations Supervisor
National City Bank
12.2004 - 10.2009
Diploma - General Education
Garfield Heights High School
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