Charles Walton
Lancaster, Tx,TX
Summary
At Red Lobster Restaurant, excelled in enhancing dining experiences through exceptional customer service and allergy awareness, significantly boosting walk-in business. Mastered POS system and safe food handling, ensuring compliance and safety. Cultivated relationships with regulars, demonstrating a professional appearance and guest engagement, pivotal in maintaining the establishment's positive reputation.
Overview
2
2
years of professional experience
Work History
Server
Red Lobster Restaurant
2021.02 - 2023.04
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Cornerstone Christian Acamedy
Townsend, GA06.2004
Skills
- Daily specials memorization
- Food Running
- Order delivery practices
- Table Setting
- Guest Engagement
- Supply Restocking
- Safe Food Handling
- Table Bussing
- Allergy awareness
- Exceptional customer service
- Professional Appearance
- Food safety practices
Timeline
Server
Red Lobster Restaurant
2021.02 - 2023.04
High School Diploma -
Cornerstone Christian Acamedy
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