Charles Washington
Mesa ,AZ
Summary
Driven by a commitment to excellence, consistently leveraged exceptional communication and customer service skills throughout my work experience, maintaining a positive atmosphere and student engagement. Adept in team collaboration and classroom organization, consistently fostered a nurturing environment, significantly contributing to positive outcomes in high-pressure situations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Host
Red Robin
08.2023 - 10.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Host
Gen Korren BBQ
05.2023 - 07.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Assistant Preschool Teacher
ASU Children Development Center
01.2023 - 04.2023
- Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
- Implemented behavior management strategies effectively, promoting a positive atmosphere within the classroom.
- Maintained a clean, safe, and organized classroom space conducive to learning and creativity.
Assistant Preschool Teacher
Next Horizons
05.2022 - 10.2022
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
- Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
Education
Bachelor - Secondary Education: History
Arizona State University
Tempe, Arizona 05.2025
Skills
- Customer Service
- Team Collaboration
- Effective Time Management
- Parent-Teacher Communication
- Nurturing Environment
- Special Needs Support
- Classroom Organization
- Team player mentality
- Adaptable to change
- Exceptional communication
Certification
Level 1 Fingerprint Clearance Card
Timeline
Host
Red Robin
08.2023 - 10.2023
Host
Gen Korren BBQ
05.2023 - 07.2023
Assistant Preschool Teacher
ASU Children Development Center
01.2023 - 04.2023
Assistant Preschool Teacher
Next Horizons
05.2022 - 10.2022
Bachelor - Secondary Education: History
Arizona State University
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