Charles Waverly
Tacoma ,WA
Summary
Known for a strong work ethic, attention to detail, and a commitment to customer satisfaction. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
Work History
Courtesy Clerk
Rosauers
12.2023 - Current
- Provided exceptional customer service by greeting and assisting customers, ensuring a positive shopping experience.
- Efficiently bagged groceries, ensuring safe and organized packing, and assisted customers with carrying items to their vehicles.
- Regularly retrieved shopping carts from the parking lot, maintaining a clean and organized cart area.
- Supported store cleanliness by sweeping, mopping, and removing debris from entrances, exits, and aisles.
- Assisted cashiers with price checks and product returns, contributing to a smooth and efficient checkout process.
- Restocked shelves, rotated stock, and maintained neat and organized displays, ensuring product availability for customers.
- Collaborated with other departments, providing support in areas such as produce, bakery, and deli when needed.
- Adhered to company policies and procedures, including safety, cleanliness, and customer service standards.
Career Prep Fellow
Management Leadership for Tomorrow
03.2023 - Current
- Completed an 18-month professional development program focused on career preparation, leadership, and industry-specific skills.
- Received personalized coaching and mentorship from industry professionals, enhancing career exploration, goal setting, and job search strategies.
- Developed a strong professional network by engaging with MLT alumni, corporate partners, and industry leaders through workshops and networking events.
- Secured and excelled in competitive internships by leveraging MLT resources and support, gaining hands-on experience in [specific industry or field].
- Participated in skill-building workshops on resume writing, interview preparation, personal branding, and networking, resulting in polished job application materials.
- Collaborated with a diverse group of peers on projects and community-building activities, fostering teamwork and mutual support.
- Gained exposure to potential employers through exclusive events with MLT’s corporate partners, leading to valuable career opportunities.
- Demonstrated commitment to increasing diversity in leadership roles within corporate America, aligned with MLT’s mission.
Undergraduate Intern Sales
Altria
05.2024 - 07.2024
- Assisted sales team in executing sales strategies, including promotional activities and product placement, to drive market share growth.
- Conducted market research on trends, competitor activities, and customer preferences, providing actionable insights to inform sales decisions.
- Supported the development and maintenance of relationships with key retail partners through in-store visits, product demonstrations, and customer service.
- Analyzed sales data to identify patterns and track performance metrics, leading to informed recommendations for sales initiatives.
- Participated in cross-functional projects aimed at optimizing sales processes and enhancing customer satisfaction.
- Prepared and presented reports on sales performance, market trends, and customer feedback to senior leadership, contributing to strategic decision-making.
Overnight Stocker
Safeway
10.2023 - 12.2023
- Efficiently stocked shelves, coolers, and displays with merchandise during overnight shifts, ensuring product availability for customers.
- Organized and maintained backroom inventory, using first-in, first-out (FIFO) methods to minimize waste and optimize product freshness.
- Unloaded delivery trucks, verified shipments against invoices, and ensured accurate product placement on sales floors.
- Assisted in inventory management by conducting regular counts and reporting discrepancies to management.
- Maintained a clean and orderly work environment, including organizing aisles, cleaning shelves, and disposing of packaging materials.
- Collaborated with team members to complete tasks quickly and efficiently, meeting nightly stocking and merchandising goals.
Freight Handler
FedEx
06.2023 - 08.2023
- Loaded and unloaded trucks.
- Inspected freight for any damage or faults prior to loading.
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Packed items to meet shipping requirements.
- Sorted and organized packages to make deliveries to correct address.
Overnight Stocker
Walmart
10.2022 - 02.2023
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Maintained neat, organized stockroom free of hazards.
Security Officer
Peirce County Security
06.2022 - 08.2022
- Conducted regular patrols and surveillance of assigned areas to deter and detect unauthorized activities, ensuring a secure environment.
- Managed access control by verifying identification and credentials, maintaining a secure and orderly flow of authorized personnel.
- Responded swiftly to alarms, emergencies, and security incidents, coordinating with local law enforcement and emergency services as required.
- Prepared detailed incident reports, documenting observations, actions taken, and outcomes, ensuring clear communication with supervisors and clients.
- Provided exceptional customer service by assisting clients, employees, and visitors with inquiries and directions while maintaining security protocols.
- Ensured compliance with company policies, procedures, and legal requirements, safeguarding confidential information and sensitive materials.
- Participated in ongoing training to stay current with security practices, technology, and legal requirements.
Sales and Service Associate
24 Hour Fitness
06.2022 - 08.2022
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Managed client accounts by updating information and processing transactions accurately.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Car Washer
Self Employed
05.2020 - 08.2021
- Established and operated a successful car washing business, providing high-quality exterior and interior cleaning services to a diverse clientele.
- Developed and implemented effective marketing strategies, including social media promotion, flyers, and word-of-mouth referrals, to attract and retain customers.
- Managed all aspects of the business, including scheduling appointments, handling customer inquiries, and processing payments.
- Maintained a consistent record of customer satisfaction by delivering exceptional service, resulting in repeat business and positive reviews.
- Implemented environmentally friendly practices by using water-efficient techniques and eco-friendly cleaning products.
- Managed inventory and procurement of cleaning supplies, ensuring cost-effective purchasing and availability of necessary materials.
- Built strong relationships with clients through reliable service, attention to detail, and a commitment to exceeding customer expectations.
Education
Business Administration - Marketing
Washington State University
Pullman, WA05.2025
High School Diploma -
O'Dea High School
Seattle05.2021
Skills
- Positive Attitude
- Strong Work Ethic
- Customer Service
- Outgoing and Friendly
- Attention to Detail
- Teamwork and Collaboration
- Fast Learner
- Problem-Solving
- Strategic Thinking
- Project Management
Timeline
Undergraduate Intern Sales
Altria
05.2024 - 07.2024
Courtesy Clerk
Rosauers
12.2023 - Current
Overnight Stocker
Safeway
10.2023 - 12.2023
Freight Handler
FedEx
06.2023 - 08.2023
Career Prep Fellow
Management Leadership for Tomorrow
03.2023 - Current
Overnight Stocker
Walmart
10.2022 - 02.2023
Security Officer
Peirce County Security
06.2022 - 08.2022
Sales and Service Associate
24 Hour Fitness
06.2022 - 08.2022
Car Washer
Self Employed
05.2020 - 08.2021
Business Administration - Marketing
Washington State University
High School Diploma -
O'Dea High School
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