Charles Webb

• Troubleshoot and or diagnose any issues with equipment, software, or network to ensure site is test ready.
• Handle inbound calls to assist test centers directly with technical issues or transfer to an appropriate department that can assist.
• Assist Tier 1 with any troubleshooting or questions to better handle any calls they are needing assistance with.
• Dispatched service technicians to correct issues requiring in-person technical assistance.
• Perform preventative maintenance while sites are closed to not interrupt testing.
• Configure all settings to meet requirements during each call to reduce call backs.

• Lead a crew to transport customer’s belongings
• Good customer service to ensure best experience
• Follow all D.O.T. regulations while commuting 26’ box truck
• Communicate with management to ensure job completion

• Perform weekly lifting meetings to ensure everyone is lifting safely.
• Communicate with customer to ensure everyone’s safety

• Perform performance reviews and train all new drivers for moving and or junk removal to safely drive and operate proper equipment.

• Professionally handle and deliver all parcel to the proper destination.

• Trained new drivers and how to deliver efficiently.
• Resolved incorrect addresses and various other issues to complete deliveries in a timely manner.
• Attended daily meetings and gave feed-back to management.
• Assisted drivers that were not going to complete their route in allotted time.

• Scheduled, cleaned, and repaired water purification systems.
• Completed minor plumbing repairs as needed.
• Assisted plumbers to install whole home water filtration systems.
• Trained new service technicians in weekly meetings.

• Resolved any customer complaints and communicated with construction site managers to ensure maximum efficiency.
• Lead a team of eight people to install appliances at newly constructed complexes.
• Assisted with in home-deliveries and installations as needed.
• Performed minor plumbing issues to complete installations.
• In charge of onboarding/training new hourly and contracted employees.
• Assist warehouse staff with unloading trailers and ensuring each route has enough supplies to complete their deliveries.

• Taught weekly training courses for all new employees.
• Safely and securely loaded and transported all customer possessions.
• Assisted in all specialty items being moved such as gun-safes and pianos.
• Communicated with customers to ensure a safe move.

• Assisted in the kitchen as needed to ensure orders were completed and accurate.
• Communicated with customers to ensure the best service.
• Completed paperwork for hired and terminated employees.
• Performed inventory count and ordered any needed products.
• Trained new employees for the food line and working the registers.

• Organized the walk-in freezer when new shipments arrived.
• Maintained a clean dish-room while keeping all dishes washed and stored properly.
• Assisted in food preparation and assisted with the training of back of house employees (cooks, dishwashing, food prep, etc.)