Charles Weinhold
Hampton Falls,NH
Summary
Proven Field Service Technician with a track record of enhancing customer satisfaction through expert troubleshooting and repair, honed at Comcast. Skilled in technical support and fostering positive client relationships, I excel in problem-solving and teamwork. My dedication to continuous improvement and safety practices has significantly improved service quality and efficiency.
Overview
20
20
years of professional experience
Work History
Field Service Technician
Comcast
11.2004 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Discussed and recommended service options with customers and explained costs involved.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Evaluated emerging technologies in the field service industry to recommend improvements in existing products or services offered by the company.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
EMT-Basic/firefighter
Town of Hampton Falls
04.2006 - 08.2022
Education
Certificate Repair/maint Medical Equipment - Electrical, Electronics And Communications Engineering
Northern Essex Community College
Haverhill, MA06.1994
Skills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Customer Service
- Technical Troubleshooting
- Teamwork and Coordination
- Customer training
- Inventory Management
- Valid Driver's License
- Technical Support
- Power Tools Operation
- Repair and Installation
- Courteous and Professional
- Installation and maintenance
- Hardware and software installation
- Route Planning
- Service Quality
- Multimeter usage
- Equipment Inspection
- Safety assessment
- Tool management
- Vehicle Maintenance
- Relationship Building
Timeline
EMT-Basic/firefighter
Town of Hampton Falls
04.2006 - 08.2022
Field Service Technician
Comcast
11.2004 - Current
Certificate Repair/maint Medical Equipment - Electrical, Electronics And Communications Engineering
Northern Essex Community College
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