Kimberly Lucas
Chick-fil-A
Mobile,AL
5
years of professional experience
Seasoned hospitality leader with experience directing daily restaurant operations, coaching staff, and improving onboarding consistency. Known for strong communication, customer service, and relationship building, with a focus on increasing team performance, retention, and guest satisfaction.
Work History
Director
5 Years 6 Months- Directed daily restaurant operations to maintain service standards and guest satisfaction.
- Led team member coaching to strengthen hospitality, speed, and accountability.
- Implemented training routines that improved onboarding consistency and role readiness.
- Oversaw inventory processes to support product availability and waste control.
- Monitored food safety practices and reinforced compliance across shifts.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma
Skills
Strategic planning
People management
Customer service
Leadership development
Operational excellence
Communication skills
Multitasking and organization
Client engagement
Relationship building
Timeline
Director
Chick-fil-A
04.2021 - CurrentRead More
Compass Point Christian Academy
High School Diploma
Read More