- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming
- Artificial Intelligence (AI) and Machine Learning
- Cooking
- Avid Reader
Charles Welshans
Williamsport,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the heavy construction industry and a strong command of Windows PC environments. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients while providing technical software guidance. Motivated to maintain customer satisfaction through efficient problem-solving, whether addressing construction concerns or navigating complex Windows applications. Specialize in quality, speed and process optimization, often implementing software-based solutions to streamline workflows. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses while leveraging deep technical expertise across Microsoft platforms and industry-specific software.
Overview
25
25
years of professional experience
Work History
Lead Man/Supervisor
Glenn O. Hawbaker, Inc.
05.2020 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected job area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
- Managed over 100 incoming calls and emails per days from customers, coworkers, and supervisors.
Paving Foreman
Glenn O. Hawbaker, Inc.
01.2016 - 05.2020
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
- Provided feedback to workers on job performance and safety procedures.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Direct liaison for communication between customer and company.
- Verified and submitted timekeeping information for accurate and efficient payroll processing via Heavy Job on various machines including windows PC's, Ipad, Android tablet and various smart phones.
- Verified and submitted measurements of jobsites and materials used for payment processing via Heavy Job on various machines including windows PC's, Ipad, Android tablet and various smart phones.
- Managed over 100 incoming calls and emails per days from customers, coworkers, and supervisors.
Screed Operator
Glenn O. Hawbaker, Inc.
06.2000 - 01.2016
- Responsible for site layout, organizing crew, as well as operating screed, which is responsible for smoothness and finish of roadway / surface
- Calculated materials needed for days production.
Education
High School Education -
Walnut Street Christian School
Avis, PA06.2020
Skills
- Effective Communication Skills
- Service-Oriented Approach
- Strong Software Competency
- Excel Proficiency
- Skilled in Word Processing Techniques
- Deadline-Oriented Planning
- Team Leadership
- Adaptable Attitude
- Multitasking expert
2018 Pennsylvania PADOT 3-0 District Paving Award
The crew I was in charge of won the 2018 Pennsylvania PADOT 3-0 District Paving Award, which is one of 11 such awards given out yearly by the state of Pennsylvania to the best paving job in each district.
2019 Pennsylvania PADOT 3-0 District Paving Award
The crew I was in charge of won the 2018 Pennsylvania PADOT 3-0 District Paving Award, which is one of 11 such awards given out yearly by the state of Pennsylvania to the best paving job in each district.
Interests
Timeline
Lead Man/Supervisor
Glenn O. Hawbaker, Inc.
05.2020 - Current
Paving Foreman
Glenn O. Hawbaker, Inc.
01.2016 - 05.2020
Screed Operator
Glenn O. Hawbaker, Inc.
06.2000 - 01.2016
High School Education -
Walnut Street Christian School
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