Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Charles Wendel

Johns Island,United States

Summary

Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.

Overview

16
16
years of professional experience

Work History

Restaurant Owner/Operator

Charleston Crab House
Charleston, United States
05.2020 - 07.2022
  • Managed payroll, daily deposits and cost controls.
  • Set employee schedules, delegated work and monitored food quality and service performance.
  • Recruited, hired and trained talented staff to fill vacancies.
  • Supervised daily activities of 5 restaurants.
  • Purchased food and cultivated strong vendor relationships.
  • Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
  • Spearheaded menu and staff development through detailed training and facilitation of staff meetings.

Chief Operating Officer

Charleston Crab House
Charleston, United States
05.2018 - 06.2020
  • Developed quarterly business plans to evaluate cost projections.
  • Collaborated with other GMs and restaurant owners to develop and implement recommendations for service improvement.
  • Led operational oversight and budgetary supervision for 3 Charleston Crab House locations.

Restaurant General Manager

Charleston Crab House
Charleston, United States
02.2015 - 08.2018
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Orchestrated positive customer experiences by overseeing every area of front of house and back of house operations.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.

Restaurant Manager

Charleston Crab House
Charleston, SC
05.2008 - 02.2015
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations and procedures.
  • Purchased adequate quantities of food, beverages, equipment and supplies.

Restaurant Server

Charleston Crab House
Charleston, United States
03.2007 - 05.2008
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stayed up-to-date on menu changes to help customers make food choices.

Education

Coastal Carolina University
Conway, SC

Skills

  • Restaurant Operation
  • Staffing and Sales Reporting
  • Employee Performance Evaluations
  • Anticipating Problems
  • Labor Cost Controls
  • Menu Pricing and Writing

Timeline

Restaurant Owner/Operator

Charleston Crab House
05.2020 - 07.2022

Chief Operating Officer

Charleston Crab House
05.2018 - 06.2020

Restaurant General Manager

Charleston Crab House
02.2015 - 08.2018

Restaurant Manager

Charleston Crab House
05.2008 - 02.2015

Restaurant Server

Charleston Crab House
03.2007 - 05.2008

Coastal Carolina University

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Charles Wendel