Summary
Overview
Work History
Education
Skills
Certification
Timeline
Football,Basketball, Softball, Poker, reading
Football,Basketball, Softball, Poker, reading
Generic
Charles West

Charles West

Greenvillle,South Carolina

Summary

Highly energetic Sales Promoter experienced in supporting retail sales opportunities and in-store brand representation. Maintains respected brand image and strong partnership between retailers and brand to establish brand as category leader. Dynamic [Job Title] bringing [Number] years of comprehensive experience in presenting [Type] product features to large audiences. Persuasive and innovative individual committed to staying on top of new trends within industry. Successful at meeting deadlines and achieving targets under pressure. Motivated Promoter with contacts and background promoting events. Adept at building strategic partnerships for cooperative initiatives. Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

29
29
years of professional experience

Work History

Beta Tester (Part-Time)

GovernmentCIO
08.2017 - Current
  • Beta Test software for the Veterans Administration website.
  • Tested, identified and troubleshot problems with networks.
  • Communicated technical information both verbally and in writing in simple terminology.
  • Developed comprehensive test plans and workforce breakdown structures for complete systems.
  • Created comprehensive test plans, test scripts, and use cases to support testing objectives.
  • Tracked test reports and failures determined by root cause data trends.

Event Staff Member

Greenville Arena District
01.2020 - 03.2023
  • Held many different positions as an employee during the events during Sporting and other events, (MAG Scanner, event security, Ticket scanner, Greeters, bag checker, and Customer Service.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Responded to inquiries from attendees and addressed any issues or complaints.
  • Implemented event protocols to maintain safety and security of all attendees.
  • Assisted with event marketing activities, including creating promotional materials and managing social media campaigns.
  • Created and executed promotional strategies for events to hit attendee targets.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Greeted guests and welcomed patrons in support of company service policy.

Customer Service Represented - OurFlorida.Com

AppleOne Employment Services
05.2021 - 12.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.
  • Developed relationships with customers to provide unrivaled customer experience.
  • Assessed customer issues and identified resources and tools to provide solid solutions.
  • Resolved customer inquiries and complaints with moderate supervision.
  • Handled calls promptly and with courteous professionalism.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Processed orders, service requests and applied information to customers.
  • Completed call documentation while speaking with customers.
  • Developed technical and mechanical proficiency to assist customers and field staff with service issues.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Researched client requests to create best possible solutions for diverse needs.
  • Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
  • Employed consultative techniques, using probing questions to overcome objections and close sales.
  • Maintained [Number]% conversion rate on new contacts by using persuasive communication skills.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.

Supervisor (Part-Time)

Rhino Sports And Entertainment
08.2017 - 08.2022
  • And Entertainment
  • Rhino Sports and Entertainment
  • Supervised employees during the Clemson Home games, (MAG Scanner, the Ticket scanner, the Greeters, the bag checker, and Customer Service at Gate 16, a total of approximately 30 employees.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Administrative Support Specialist (Temporary Job)

Department of Commerce
02.2020 - 11.2020
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Service Account Manager

Hewlett-Packard Enterprise Services
10.2012 - 02.2016
  • Work Directly for HP Enterprise Services as an interface between HP and our Client, Responsibilities include managing Customer Expectations and Handling Customer escalations and assorted other issues involved with day-to-day customer management
  • Supervised 5 Project Managers
  • Support and troubleshoot: Desktop, Laptops, and Printers: software and hardware: Windows XP, 7, 8, and MS Office Suite Responsible for assisting the Project Team in completing and documenting the business process review for all identified departments and functional areas
  • Coordinated status meetings and walkthroughs with the Client
  • Participated in all phases of the development life cycle for assigned projects and coordinated business issues resolution throughout each project
  • Used Microsoft Project to develop and execute project plans quickly and efficiently
  • Provide regular project status reports
  • Serve as the Quality Facilitator for the projects
  • Work Directly for HP Enterprise Services as an interface between HP and our Client, Responsibilities include managing Customer Expectations and Handling Customer escalations and assorted other issues involved with day-to-day customer management
  • Supervised 5 Project Managers
  • Support and troubleshoot: Desktop, Laptops, and Printers: software and hardware: Windows XP, 7, 8, and MS Office Suite responsible for procurement and ordering of Data Center related equipment and supplies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Team Lead

MICROMEDICS of SC
01.2007 - 10.2012
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Adjusted equipment to meet different productivity levels.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Created and managed project plans, timelines and budgets.
  • Devised and implemented processes and procedures to streamline operations.

Sr. IT Support Manager

SARCOM/Perrigo
04.2005 - 01.2007
  • St Quarter 2007- 3rd Quarter 2012:, : CERAMTEC NA 2.5 Months Setup Disaster Recovery Plan and Work with PCI Compliance
  • Miscellaneous Projects for Delta Computer Group at WINDSTREAM Communication and CSC supporting both Intel and Sun Based Servers
  • 29607
  • Responsible for uptime and system availability for over 300 pieces of equipment including PCs, laptops, printers, CISCO Routers and switches, VoIP, and Manufacturing data equipment
  • Technical Environment includes Local Data Center Management including Windows 2003, Windows 2000, Exchange, and SharePoint Server maintenance and management Helpdesk and Workstation Support for the entire Manufacturing Facility
  • Responsible for procurement and ordering of Data Center related equipment and supplies
  • Assisted the Project Team in completing and documenting the business process review for all identified departments and functional areas
  • Coordinated status meetings and walkthroughs with the business users
  • Participated in all phases of the development life cycle for assigned projects and coordinated business issues resolution throughout each project
  • Used Microsoft Project to develop and execute project plans quickly and efficiently
  • Provide regular project status reports
  • Serve as the Quality Facilitator for the projects.
  • Coached employees through day-to-day work and complex problems.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Created, prepared, and delivered reports to various departments.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Provided technical support to customers, troubleshooting technical issues and providing solutions.
  • Monitored employee and customer interactions to assess quality of service.
  • Monitored customer service metrics and provided feedback to team members, upholding quality standards.
  • Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
  • Managed specialist team to provide technical assistance and customer service.
  • Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.

IT Consultant (Information Technology Consultant)

Micro Medics, Inc.
03.2002 - 04.2005
  • Nd Quarter 2005- Various Projects including A Charter Communication Local Office Upgrade in conjunction with Dell and Teksolve
  • Projects with IBM & TEKsystems primarily POS Updates and Installs
  • Worked on Several Projects through SARCOM, Pomeroy, and CompUSA
  • In the 3rd/4th quarters of 2004, we assisted VALCOM with the upgrade of the local offices in North South Carolina of The Grainger Corporation
  • We de-installed old workstations and installed a new Net Appliance and rack, user workstations, and Cisco IP phones
  • Loaded corporate image configured and tested
  • In the 2nd quarter of 2004, we planned and implemented a major conversion from Windows 98 peer network to Windows 2003 Server/Exchange and workstation upgrades to XP Pro and an MITEL VoIP solution at BT Services in Greenville, SC
  • This Implementation allowed the users to access email and make local phone calls from remote locations as if they were at their own desks.3rd quarter 2003 started a Windows 98 to Windows 2000 Pro/MS Exchange/Outlook conversion for Shealy Electrical Wholesalers for 5 different Office/Warehouse locations, which ended in the 2nd quarter of 2004
  • We upgraded Servers and backed up and reimaged workstations at local sites
  • We also implemented a Comprehensive Security Program involving Symantec Corporate Antivirus, Firewalls, and Terminal Services.2nd /the 3rd quarter of 2003 we implemented and successfully completed a significant sub-contract to IBM/RSS for a 6-month system board replacement management project, which ended in June 2003
  • We would plan and execute a System board replacement Strategy at several Major IBM Customer sites in Michigan, Wisconsin, Missouri, Washington, DC, and Puerto Rico
  • Our job was identifying and replacing system boards with substandard capacitors at the customer site
  • We would go to the site with 5-man teams systematically and unobtrusively replace the defective boards as possible.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
  • Assessed business requirements to create focused solutions.
  • Improved systems with addition of new features and infrastructure.
  • Participated in internal audits regarding quality management system.
  • Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
  • Researched and adopted new technologies to add value to existing offerings.
  • Developed diagrams to describe and lay out logical operational steps.
  • Enhanced interfaces to promote better functionality for users.
  • Enhanced and reconstructed computer systems to increase efficiency.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Organized system operating procedures to strengthen controls.
  • Reviewed technical work of consultants and third-party support providers.
  • Planned computer systems using information engineering, data modeling, and structured analysis.
  • Administered and maintained anti-virus and anti-malware software on end-user computing devices.
  • Presented business leaders with ROI estimations to drive project planning.
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Managed and monitored installed systems for highest level of availability.
  • Designed and implemented system security and data assurance.
  • Managed use of various types of databases and configured, installed and upgraded new ones.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.

Computer Service Representative

IBM
01.1995 - 03.2002
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained productivity and quality standards at all times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than [Number] customers each day.
  • Implemented expertise in cardiovascular healthcare, sales, and market trends to boost product performance in target regions, ranking among top [Number] producers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and provided backup support for organizational leadership.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

MPA - Public Administration/ Information Technology

University of South Carolina
Columbia, SC

Bachelor's Degree - Economics And Computer Science

CLEMSON UNIVERSITY
Clemson, South Carolina, SC

Skills

  • Printers
  • Scanner
  • Administrative Support
  • Customer Service Oriented
  • Customer Service
  • Payroll
  • IT Support
  • Microsoft Project
  • CSR
  • Helpdesk
  • Technical Support
  • Test Software
  • Cisco
  • Cisco Routers
  • Citrix
  • System Management
  • Terminal Services
  • Vmware
  • Data Center
  • Firewalls
  • MS Exchange
  • PCI
  • Project Plans Team Lead
  • Microsoft Sharepoint
  • Sharepoint
  • Life Cycle
  • Comptia
  • Disaster Recovery
  • Payment Card Industry
  • SSA
  • Symantec Mitel
  • VOiP
  • Ordering
  • Procurement
  • HR Documenting
  • Service Account
  • Account Manager
  • Retail Sales
  • POS
  • Csc RSS
  • Warranty
  • PCS
  • Recruitment
  • Subject Matter Expert
  • SME
  • Point of Sale
  • Mentoring
  • Maintenance
  • Microsoft Windows
  • Windows 2000
  • Windows 2003 Windows 98
  • Windows XP
  • MSFT Exchange
  • Customer Rapport Development
  • Sales Tracking
  • Product Demonstration
  • Sales Strategies
  • Company Branding
  • Product and Service Knowledge
  • Sales Expertise
  • Business Planning
  • Consultative Sales Approach
  • Public Speaking
  • Customer Engagement
  • Client Needs Assessment
  • Sales Management
  • Building Key Relationships
  • Consultative Selling
  • Effective Communication
  • Customer Education
  • Customer Service and Assistance
  • Maintaining Clean Work Areas
  • Public Relations
  • Hospitality and Accommodation
  • Closing Sales
  • Team Member Motivation
  • Program and Services Promotion
  • Corporate Systems
  • Strategic Marketing
  • Persuasion Techniques
  • Outreach Initiatives
  • Special Assignments
  • Community Organization
  • Government Regulations
  • Customer Identification and Qualification
  • Serve Customers
  • Computer Operations

Certification

Warranty Certified HP/Compaq, IBM/Lenovo, Dell Google Coursera Technical Support Fundamentals IBM SME System Management CompTIA A+ CompTIA Server+ SME

Timeline

Customer Service Represented - OurFlorida.Com

AppleOne Employment Services
05.2021 - 12.2022

Administrative Support Specialist (Temporary Job)

Department of Commerce
02.2020 - 11.2020

Event Staff Member

Greenville Arena District
01.2020 - 03.2023

Supervisor (Part-Time)

Rhino Sports And Entertainment
08.2017 - 08.2022

Beta Tester (Part-Time)

GovernmentCIO
08.2017 - Current

Service Account Manager

Hewlett-Packard Enterprise Services
10.2012 - 02.2016

Team Lead

MICROMEDICS of SC
01.2007 - 10.2012

Sr. IT Support Manager

SARCOM/Perrigo
04.2005 - 01.2007

IT Consultant (Information Technology Consultant)

Micro Medics, Inc.
03.2002 - 04.2005

Computer Service Representative

IBM
01.1995 - 03.2002

MPA - Public Administration/ Information Technology

University of South Carolina

Bachelor's Degree - Economics And Computer Science

CLEMSON UNIVERSITY

Football,Basketball, Softball, Poker, reading

I like to watch all Sports and I love to play Texas Holdem Poker.

Football,Basketball, Softball, Poker, reading

I like to watch all Sports and I love to play Texas Holdem Poker.

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Charles West