Charles Whatley
Los Gatos,CA
Summary
Incumbent Facilities Site Manager (FSM), Maintenance, and Senior Technical Support Technician, with over 20 years of extensive experience at NASA Ames Research Center's IT and Human Factors Divisions. Proven expertise in project management and safety protocols, enhancing operational efficiency. Skilled in facilities support, troubleshooting, fabrication of NASA's mission-critical projects, and implementing preventive maintenance strategies, ensuring compliance and reliability. Adept at collaborating with multidisciplinary teams to achieve NASA's mission-critical goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Incumbent - Senior Facilities Specialist
NTTData / ASRC ASRC Federal ASITS4 Contract - NASA
Moffett Field, CA
08.2019 - Current
- Company Overview: Prime Government Contractor – NTT Data / ASRC ASITS4 Contract.
- General support of building operations, maintenance, and safety. Supporting Human Factor Labs and general facilities of a NASA Ames building, facility N262.
- Operations and maintenance duties include: performing routine maintenance around the building to maintain the facility's proper functioning, including HVAC, plumbing, and carpentry. Addressing problems using troubleshooting and repair techniques.
- Maintain and lead the division’s maintenance shop, fabrication tools, and equipment.
- Apply preventative measures, perform monthly safety inspections, report, and fix potential safety hazards to avoid injuries, and to reduce the risk of future problems.
- Assess and inspect facility needs in regard to NASA's mission projects and goals.
- Manage, oversee, and monitor multiple functions of building facility projects, such as building upgrade projects.
- Manage the shipping, and receiving department for all of the Human Factors division in the building.
- Provide audio/video engineering, design, project management, and implementation of new and existing conference room audio/video upgrade projects.
- Managed building employee roster and PPE supply inventory
- Basic Network Operation Support.
- Maintained laboratory environments, ensuring compliance with safety protocols and standards.
- Collaborated with multidisciplinary NASA teams to troubleshoot technical issues during experiments.
- Provided technical support during the installation of new equipment.
- Developed maintenance plans for manufacturing facilities and equipment.
- Conducted routine inspections to identify maintenance or safety issues in facilities.
- Collaborated with NASA management team members to enhance overall facility operations and efficiency.
- Responded promptly to service requests from staff regarding facilities needs.
- Implemented safety protocols to ensure a secure environment for all personnel.
- Maintained accurate records of inventory, supplies, and expenses related to facilities management.
- Performed daily inspections of facility grounds to ensure safety and cleanliness standards were met.
- Adhered to all applicable laws, regulations, policies, procedures, guidelines pertaining to facility operations.
- Assisted with the setup of meeting spaces for events or conferences held at the facility.
- Ensured that all facilities are secure by locking doors after business hours.
- Coordinated with vendors for repairs or replacements of any damaged equipment.
- Scheduled preventative maintenance visits for HVAC or Electrical systems.
- Developed plans for efficient use of space within the premises.
- Resolved customer complaints related to facilities services.
- Responded to facility inquiries and complaints promptly to take corrective action for verified problems.
- Prepared reports on current facility conditions and proposed changes or upgrades.
- Worked with facility personnel to develop evacuation plans, emergency procedures and testing initiatives.
- Assisted with the maintenance of facility equipment and systems, such as heating, cooling, and ventilation.
- Ensured compliance with fire codes and other safety protocols.
- Provided support in planning special events hosted at the facility.
- Conducted regular walk-throughs to identify areas needing repair or improvement.
- Ordered necessary supplies for the upkeep of the facility.
- Oversee construction and renovation projects to meet environmental, health and security standards.
- Directed maintenance and operations of facility systems to minimize service interruptions.
- Assist in the disposed of or oversee disposal of surplus or unclaimed property.
Lead IPTV Administrator
NASA Ames Research Center
Moffett Field, CA
11.2004 - 07.2019
- Company Overview: Prime Government Contractor – NTT Data / ASRC ASSITS 3 Contract.
- Assisted in the engineering and implementation, as well as the lead administrator of the new Internet Protocol television (IPTV)-based audio/video distribution and broadcast streaming data network at NASA, by delivering live and on-demand end-to-end HD and SD video to TVs and PCs securely, using a centralized management portal via the existing NASA Data Network at NASA Ames Research Center. Responsible also includes the installation, testing, and daily maintenance of all IPTV rack-mounted data network servers, encoders, and video-on-demand storage units in NASA’s secured data rooms.
- Supported training programs for new employees on operational protocols and systems.
Telecommunication Cable Plant Engineer
NASA Ames Research Center
Moffett Field, CA
11.2004 - 07.2019
- Company Overview: Prime Government Contractor – NTT Data / ASRC ASSITS 3 Contract.
- Engineering of all underground communication cabling throughout the NASA Ames Research Center campus.
- Cable plant management includes interfacing with architects, engineering, facilities, various departments, and contractors.
- Maintain accurate electronic and paper records of the cabling systems, as well as perform site surveys for renovations and new construction.
- Providing backup facilities for essential services in the event of a disaster.
- Design, procure, and project management of audio-visual equipment projects from start to completion.
Audio/Video Engineer
NASA Ames Research Center
Moffett Field, CA
11.2004 - 07.2019
- Company Overview: Prime Government Contractor – NTT Data / ASRC ASSITS 3 Contract.
- Provide audio/video engineering, design, project management, and implementation of new and existing conference room audio/video upgrade projects, including projectors, screens, HDTVs, AV switching, and HD video conferencing capabilities. Projects include complete, detailed documentation and local NASA Ames permits.
- Provide full AV and video conferencing support for high-profile NASA agency-wide directors and staff in high-level, mission-related meetings.
- Provide high-level mission support for audio/video distribution between all NASA centers in the agency, using advanced multi-cast encoders, decoders, and other audio-video distribution equipment.
- Maintain the existing legacy broadband CATV RF distribution, including the fiber optic system, throughout the NASA Ames campus.
- Duties include analyzing, monitoring, and maintaining RF signals of CATV broadband systems using spectrum analyzers and RF test equipment.
- Experienced in the setup, troubleshooting, and maintenance of RF broadband CATV amplifiers and RF passive equipment.
- Complete and maintain accurate records, including work orders, daily logs, and other necessary paperwork.
- Respond to and resolve building civil servants' complaints regarding reception quality and repair in a timely manner.
Senior Video Conference Support Technician
NASA Ames Research Center
Moffett Field, CA
11.2004 - 07.2019
- Prime Government Contractor – NTT Data / ASRC ASSITS 3 Contract.
- Scheduling video conferencing resources, managing high-level NASA agency video conference reservations. Installation, configuration, integration, testing, and operation of videoconferencing, audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, document cameras, streaming technologies, etc.). And collaboration technologies.
- Assist speakers (including the center director, senior staff, and mission-specific personnel) in setting up their presentations, connecting to the NASA video conferencing bridge, Desktop Vidyo, and WebEx applications. Conduct onsite user and administrative training for other NASA personnel on the operation of installed equipment, software, and networks.
System Maintenance/Network Technician
Comcast
Livermore, CA
11.1996 - 11.2004
- Company Overview: AT&T Broadband / Comcast Cable.
- System Technician in an advanced HFC system with active digital video, HDTV digital, high-speed data, and telephony services, including data networking and VoIP, accounts in the Tri-Valley area.
- Performed administrator duties of status monitoring systems of power supplies and fiber optics.
- Complete and maintain accurate records, including work orders, daily logs, and other necessary paperwork.
- Coordinate, perform, and/or provide direction to repair upgrades or rebuilds as needed; activate plant extensions and rebuild projects; and perform regular power supply maintenance and upgrades/change outs.
- Analyzed system design problems and recommended action to the supervisor.
- Duties also included daily interaction with construction crews, use of power and hand tools, working with ladders and bucket trucks, and training new employees.
Education
Certificate in Facilities Operation & Maintenance -
International Facilities Maintenance Association (IFMA)
Certificate in Broadband Technical Management - NCTI (National Cable Television Institute)
Arapahoe Community College
Littleton, CO06.2004
H.S. Diploma - General Ed. Industrial Arts
Gunderson High School
San Jose, CA06.1979
Skills
- Facilities operation and maintenance
- Safety management
- Shop management
- Fabrication skills
- Enterprise design and implementation
- Video conferencing solutions
- Computer networking and troubleshooting
- Technical support and communication
- Team collaboration and independent work
- Fiber optic and data network installation
- Server, switch, and router installation
- Government security clearance
- Project management and compliance
- Engineering operations
- Facilities management
- Equipment maintenance
- Safety protocols
- Building inspections
- Emergency preparedness
- Preventive maintenance strategies
- HVAC systems expertise
- Reliability engineering
- Maintenance and repair skills
- Problem-solving aptitude
- Audio/video project management
- Tool management
Accomplishments
- Multiple NASA Ames Honor Awards
- NASA Ames Disaster Assistance and Rescue – Communication (DART-COM) team member
- FY23 ARMD AA Awards Ames Research Center, Technology & Innovation - Honorable Mention - ASRC Federal Data Solutions, LLC
Certification
- IFMA, Operations and Maintenance
- NCTI, Principles of Management, Effective Supervision, Master Technician, Fiber Optic Technician, System Technician, Installer/Service Technician
- BICSI, Cable Plant Design, Designing Telecommunication Distribution Systems
- Technicians Association (ETA) Fiber Optic Installer, NASA Ames First Aid Certification, NASA Ames CPR Certification, NASA Ames Confined Spaces, NASA Ames Asbestos & Lead Training, NASA Ames Man Lift Training, NASA Ames Fork Lift Operator, TCI Pole Climbing and Ladder Handling, TCI Fiber Optic Training Course, AT&T Broadband Data Technician Advance PC Networking, AT&T Broadband Beginning and Advance Microsoft Word and Excel, Cheetah Technologies Net Mentor 2.0 Status Monitoring Software
Timeline
Incumbent - Senior Facilities Specialist
NTTData / ASRC ASRC Federal ASITS4 Contract - NASA
08.2019 - Current
Lead IPTV Administrator
NASA Ames Research Center
11.2004 - 07.2019
Telecommunication Cable Plant Engineer
NASA Ames Research Center
11.2004 - 07.2019
Audio/Video Engineer
NASA Ames Research Center
11.2004 - 07.2019
Senior Video Conference Support Technician
NASA Ames Research Center
11.2004 - 07.2019
System Maintenance/Network Technician
Comcast
11.1996 - 11.2004
Certificate in Facilities Operation & Maintenance -
International Facilities Maintenance Association (IFMA)
Certificate in Broadband Technical Management - NCTI (National Cable Television Institute)
Arapahoe Community College
H.S. Diploma - General Ed. Industrial Arts
Gunderson High School
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