Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles White

Las Vegas,NV

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Healthcare Customer Service Expert

CareCentrix
10.2023 - 02.2025
  • averaged handle time quality of calls, attendance, adherence, and other contact center objectives
  • demonstrated empathy and patience when assisting callers with difficult inquiries or complex requests.
  • exhibited a strong attention to detail.
  • consistently adhere to all company policies, including HIPAA/PHI regulations.
  • contributed to a positive team environment.

Customer Service Agent

Connexus Resource Group
05.2020 - 08.2023
  • Answered phones, emails, and live chat from customers
  • Professionally responding to customer inquiries
  • Identified, escalated priority issues, and reported to high-level management.
  • Followed up on complicated customer interactions where required.
  • Recorded details of customer interactions (proficiently and accurately)
  • Developed rapport with customers, with an upbeat and positive attitude.

Education

Neveda State Highschool
Las Vegas
03-2001

Skills

  • Call center experience
  • Claims processing
  • Record maintenance
  • Appointment scheduling
  • HIPAA compliance
  • Data entry
  • Problem-solving
  • Conflict resolution

Timeline

Healthcare Customer Service Expert

CareCentrix
10.2023 - 02.2025

Customer Service Agent

Connexus Resource Group
05.2020 - 08.2023

Neveda State Highschool

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