Charles White
Las Vegas,NV
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Healthcare Customer Service Expert
CareCentrix
10.2023 - 02.2025
- averaged handle time quality of calls, attendance, adherence, and other contact center objectives
- demonstrated empathy and patience when assisting callers with difficult inquiries or complex requests.
- exhibited a strong attention to detail.
- consistently adhere to all company policies, including HIPAA/PHI regulations.
- contributed to a positive team environment.
Customer Service Agent
Connexus Resource Group
05.2020 - 08.2023
- Answered phones, emails, and live chat from customers
- Professionally responding to customer inquiries
- Identified, escalated priority issues, and reported to high-level management.
- Followed up on complicated customer interactions where required.
- Recorded details of customer interactions (proficiently and accurately)
- Developed rapport with customers, with an upbeat and positive attitude.
Education
Neveda State Highschool
Las Vegas 03-2001
Skills
- Call center experience
- Claims processing
- Record maintenance
- Appointment scheduling
- HIPAA compliance
- Data entry
- Problem-solving
- Conflict resolution
Timeline
Healthcare Customer Service Expert
CareCentrix
10.2023 - 02.2025
Customer Service Agent
Connexus Resource Group
05.2020 - 08.2023
Neveda State Highschool