Charles Whitman
Phoenix,AZ
Summary
Successful Finance Manager with 20 years of experience in Automobile industry. Motivated to provide services and products according to customers' financial requirements while driving revenue. Expert at increasing profits by applying knowledge of banking and financial programs.
Overview
23
23
years of professional experience
Work History
Timeshare Sales Consultant
Wyndham Vacation Ownership
San Jose Del Cabo, Mexico
12.2022 - 06.2024
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Followed up with customers after purchase to ensure they were satisfied with their experience.
- Collaborated with senior management team members to develop long-term strategies for success.
- Greeted customers and provided relevant information regarding timeshare sales packages.
- Coordinated with other departments within the organization to ensure smooth operations.
- Conducted individual meetings with potential buyers to discuss their needs and preferences.
- Delivered effective presentations outlining benefits of owning a timeshare property.
- Negotiated terms of purchase agreements with buyers.
- Provided customer service to existing owners by responding to inquiries in a timely manner.
- Conducted one-on-one sales presentations and resort property tours to interested parties.
- Handled price objections and used proper closing techniques to generate sales.
Finance Manager
Courtesy Automotive Group
Mesa, AZ
08.2020 - 09.2021
- Teamed with sales managers and sales consultants to create positive atmosphere, resulting in maximum profitability and customer satisfaction.
- Identified interest rates and loan terms by reviewing and analyzing client credit.
- Accomplished revenue and profitability goals by applying extensive knowledge of bank and credit union programs as well as factors which produced best terms.
- Funded deals efficiently and economically by using different funding platforms.
- Explained and emphasized benefits of dealer financing in lieu of cash payments or credit union financing to boost revenue.
- Packaged financial agreements through cross-functional collaboration with controller and title clerk.
CFS Manager
Autonation Chevrolet
Peoria, AZ
04.2016 - 07.2020
- Generated average of $2100-2300 in revenue per vehicle.
- Qualified clients and addressed specific needs to determine financial capabilities.
- Qualified and approved applications for automobile financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Structured deals and negotiated with financial institutions to complete financing and funding.
- Educated customers on importance of service contracts to provide better product experiences and gap insurance benefits.
- Packaged financial agreements through cross-functional collaboration with controller and title clerk.
- Increased profitability by negotiating contract terms and rates with a great number of banking institutions.
- Collaborated with sales managers and sales consultants to create positive atmosphere, resulting in maximum profitability and customer satisfaction.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Teamed with sales managers and sales consultants to create positive atmosphere, resulting in maximum profitability and customer satisfaction.
- Identified interest rates and loan terms by reviewing and analyzing client credit.
- Assessed client needs and developed specific strategies to establish financial capabilities.
- Accomplished revenue and profitability goals by applying extensive knowledge of bank and credit union programs as well as factors which produced best terms.
- Funded deals efficiently and economically by using different funding platforms.
- Explained and emphasized benefits of dealer financing in lieu of cash payments or credit union financing to boost revenue.
Finance Manager
Autonation Ford
Scottsdale, AZ
05.2013 - 03.2016
- Generated average of $2300 to 2500 in revenue per vehicle.
- Same as above
Finance Manager
Mel Clayton Ford
Phoenix, AZ
01.2001 - 07.2010
- Generated average of $2700 to 2900 in revenue per vehicle.
- Same as above.
Education
High School Diploma -
St. Johns Military Acadamy
Delafield, WI06.1985
Some College (No Degree) -
University of Minnesota - Twin Cities
Minneapolis, MNSkills
- Electronic contracting
- Customer financing
- Verbal and written communication
- Route one, Dealertrack and CUDL financing platform
- Customer satisfaction
- Financial institution programs
- Deal structuring
- Insurance products
Timeline
Timeshare Sales Consultant
Wyndham Vacation Ownership
12.2022 - 06.2024
Finance Manager
Courtesy Automotive Group
08.2020 - 09.2021
CFS Manager
Autonation Chevrolet
04.2016 - 07.2020
Finance Manager
Autonation Ford
05.2013 - 03.2016
Finance Manager
Mel Clayton Ford
01.2001 - 07.2010
High School Diploma -
St. Johns Military Acadamy
Some College (No Degree) -
University of Minnesota - Twin Cities
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