Owner/Operator
Personal Touch Computers
ABINGTON, MA
02.2025 - Current
- Built custom desktop systems according to customer specifications including networking.
- Answered customer service calls and resolved issues quickly to return machines to operational status.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Checked in computers and performed diagnostics for repair.
- Installed new systems and components according to service orders and manufacturer instructions.
- Updated or installed software for customers to ensure computer efficiency.
- Provided technical support for customers with both hardware and software related questions.
- Collaborated with other technicians to complete complex repairs quickly.
- Utilized diagnostic tools to detect errors in hardware configuration.
- Installed operating systems and applications software on customer computers.
- Assessed computer performance issues to identify root cause of problems.
- Diagnosed network connectivity issues and implemented solutions.
- Maintained updated knowledge through continuing education and advanced training.
