Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Wiles

Science Hill

Summary

Dynamic business owner with a proven track record at CW Management KY LLC, excelling in customer relations and operations management. Achieved significant increases in revenue through strategic contract negotiations while enhancing client satisfaction. Skilled in team oversight and marketing, fostering a collaborative environment that drives repeat business and referrals.

Overview

15
15
years of professional experience

Work History

Owner

CW Management KY LLC
06.2015 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.

Sales Associate

Don Marshall
01.2010 - 06.2015
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Education

Associate of Arts - Education

Somerset Community College
Somerset, KY
01-2014

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Project management
  • Marketing
  • Operations management
  • Team oversight
  • Staff hiring
  • Business marketing
  • Negotiation
  • Contract management
  • Partnership development
  • Market trend awareness
  • Program creation and implementation
  • Social media control
  • Contract negotiation expertise
  • Design coordination
  • Customer service
  • Decision-making
  • Teamwork and collaboration
  • Effective leader
  • Staff training/development
  • Employee relations
  • Operations oversight

Timeline

Owner

CW Management KY LLC
06.2015 - Current

Sales Associate

Don Marshall
01.2010 - 06.2015

Associate of Arts - Education

Somerset Community College

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