Summary
Overview
Work History
Education
Skills
Timeline
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Charles Williams

Aurora,IL

Summary

Versatile and dynamic, with a proven track record at Digitalink, I excel in streamlining processes for efficiency, enhancing customer satisfaction by over 30%. Expert in shipping procedures and adept at fostering teamwork, my critical thinking and problem-solving abilities drive continuous improvement and operational excellence.

Overview

13
13
years of professional experience

Work History

Order Processing Specialist

Digitalink
06.2023 - Current
  • Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
  • Completed accurate order entry and data verification.
  • Documented shipping information for orders and tracked packages when necessary.
  • Assisted customers with product and service selections.
  • Updated company tracking system with latest information.
  • Assisted customers by providing tracking information and resolving shipping or merchandise issues.
  • Communicated with customers to answer questions and perform account maintenance.
  • Assisted in training new hires on company-specific software systems, policies, and procedures.
  • Streamlined order processing procedures for increased efficiency and reduced errors.
  • Collaborated with sales team to ensure all necessary documentation was collected for seamless order execution.
  • Expedited urgent orders with prioritization and close communication with other departments.
  • Actively participated in departmental meetings, offering insights into challenges faced in day-to-day operations and proposing solutions for ongoing improvement.
  • Contributed to team''s monthly goals by efficiently handling a high volume of order requests daily.
  • Developed strong relationships with clients through personalized attention and prompt response times.
  • Proactively identified opportunities for process improvement within the department, leading to more efficient workflows.
  • Implemented quality control measures to reduce the occurrence of discrepancies in orders processed.
  • Enhanced order accuracy by meticulously reviewing and verifying customer information and order details.
  • Served as a key liaison between customers, sales representatives, and logistics teams to ensure seamless coordination throughout the entire ordering process.
  • Managed multiple accounts simultaneously while maintaining detailed records of each client''s specific requirements.
  • Consistently met or exceeded individual performance metrics related to order processing speed, accuracy, and customer satisfaction ratings.
  • Increased overall customer satisfaction by consistently meeting deadlines and providing exceptional service.
  • Resolved customer inquiries, ensuring timely and satisfactory resolutions to order-related issues.
  • Maintained an organized database of customer orders, tracking progress from initiation to completion.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Processed customer orders in line with established policies and procedures.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Communicated with customers to address order inquiries, changes and cancellations.
  • Provided regular updates to customers regarding orders to maintain transparency and customer trust.
  • Adhered to legal regulations to run compliant operations.
  • Processed and handled customer complaints, answering questions, and providing alternative solutions.
  • Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
  • Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Utilized customer service software to accurately enter customer data, process orders and update customer records.
  • Recommended merchandise and services that would meet customer needs.

School Bus Driver

First Student
09.2019 - 06.2023
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
  • Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
  • Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
  • Communicated information to parents to promote good communication and transparency.
  • Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
  • Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
  • Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
  • Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
  • Kept parents informed of schedule changes or other relevant updates through clear communication channels.
  • Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
  • Assisted students with boarding and exiting bus to reduce safety issues.
  • Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
  • Increased overall student satisfaction by attending to individual needs and addressing any concerns expressed during transportation experiences.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Streamlined boarding procedures, implementing an organized system that ensured timely departures from each stop along the route.
  • Contributed to district-wide fuel efficiency initiatives by practicing mindful driving techniques and minimizing idle time.
  • Strengthened community relations by participating in school events and activities, representing transportation team positively.
  • Improved route efficiency by regularly reviewing and adjusting paths based on traffic patterns and school changes.
  • Encouraged culture of respect and cooperation among students, leading to more harmonious travel experience.
  • Utilized feedback from students and parents to make continuous improvements to transportation service.
  • Built trust and rapport with students, encouraging respectful and kind interactions among passengers.
  • Enhanced cleanliness and maintenance of bus, contributing to more pleasant journey for students.
  • Collaborated with school officials to update and optimize bus routes, meeting evolving needs of school community.
  • Engaged positively with students and fostered a supportive and respectful atmosphere on the bus.
  • Reduced anxiety for parents with clear communication about schedules, delays, and safety measures in place.
  • Fostered positive and respectful environment on bus, setting clear behavior expectations for students.
  • Ensured safety of all passengers by meticulously following traffic laws and school policies.
  • Enhanced student punctuality by maintaining strict adherence to scheduled routes and times.
  • Increased awareness of safety protocols among students with engaging and informative presentations at beginning of school year.
  • Assisted children with special needs in boarding and alighting bus, ensuring their safety and comfort.
  • Streamlined communication with parents regarding transportation schedules and changes, improving overall satisfaction.
  • Conducted pre-trip and post-trip inspections of the school bus, documenting any issues and ensuring compliance with regulations.
  • Maintained record of impeccable punctuality, ensuring that students arrived at school and home on time.
  • Supported implementation of green practices by reducing unnecessary idling and promoting recycling on bus.
  • Contributed to development of new emergency evacuation procedure, enhancing overall passenger safety.
  • Responded to emergencies with calm and decisive actions, safeguarding well-being of all passengers.
  • Drove bus along assigned route, picking up students.
  • Supervised students during loading, unloading and on bus.

Painter

Cardinal Decorating
05.2012 - 09.2019
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
  • Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
  • Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
  • Operated power sprayers and hand tools to prepare and paint large areas.
  • Delivered high-quality painting services on time and within budget for a variety of clients.
  • Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Consistently met safety regulations while working on-site at both residential and commercial properties.
  • Worked holidays and weekends depending on shifting needs of project.
  • Improved customer relations through strong communication skills and attention to detail in all projects.
  • Protected surfaces from damage and spills by using drop cloths prior to and during painting.
  • Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
  • Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.
  • Safely operated lifts, scaffolding, and ladders to complete large-scale jobs efficiently.

Education

High School Diploma -

Oswego High
Oswego, IL
05.2012

Skills

  • Shipping and receiving
  • Teamwork orientation
  • Data entry skills
  • Picking orders
  • Safety practices
  • Order tracking
  • Verifying shipments
  • Shipping procedures
  • Updating logs
  • Tracking packages
  • Fulfillment management
  • Order proofing
  • Order logging
  • Organization skills
  • Quick Learner
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Critical Thinking
  • Sales experience
  • Team building
  • Safety Protocols
  • Deadline-oriented

Timeline

Order Processing Specialist

Digitalink
06.2023 - Current

School Bus Driver

First Student
09.2019 - 06.2023

Painter

Cardinal Decorating
05.2012 - 09.2019

High School Diploma -

Oswego High

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Charles Williams