Summary
Overview
Work History
Education
Skills
<Enter your own>
Certification
References
Timeline
Generic

Charles Williams

Orlando,FL

Summary

Results-driven leader and medical administrator with 10+ years of experience helping healthcare organizations to improve operations and service delivery. Specializes in leading change initiatives that optimize efficiency, reduce error, and augment revenue performance. Highly skilled in team leadership, medical administration, and information management with additional expertise in insurance and compliance operations. Proficient in leveraging Microsoft Excel, Word, PowerPoint, and Office to enhance operational efficiency and manage healthcare administration tasks, including weight loss management, patient engagement strategies, and clinical workflow optimization. Demonstrates strong communication and interpersonal skills in a metric-driven environment. Skilled Office Supervisor with background in managing teams, coordinating office operations and improving administrative processes. Strengths include strong leadership skills, organizational abilities, and problem-solving capabilities. Previous work demonstrates significant impact in efficiency enhancement across multiple office functions, demonstrating adaptability and initiative.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Director of Medical Records

Advent Health
04.2021 - Current
  • Oversaw medical records and health information activity, ensuring compliance and operational efficiency with CMS metrics and EMRs.
  • Managed staffing, budget, and administrative oversight, enhancing patient satisfaction and record quality through effective communication and team building.
  • Improved access to records, contributing to operational efficiency and patient satisfaction.
  • Directed personnel management, financial policies, and compliance with regulatory requirements, focusing on risk adjustment and HCC coding.

Medical Records Assistant

Advent Health
12.2019 - 04.2021
  • Managed medical records, ensuring alignment with company and regulatory guidelines for value-based care and population health.
  • Contributed to quality record-keeping practices, enhancing patient satisfaction and access through effective communication skills.
  • Supported operational management and compliance with regulatory requirements.

Lead Authorization Specialist

The Villages Health
11.2016 - 12.2019
  • Verified health insurance information, obtaining authorizations and referrals for community onboarding using payer portals.
  • Enhanced quality of authorization processes, facilitating access to home-based services.
  • Supported clinical program growth and operational efficiency, ensuring patient satisfaction.

Care Coordinator

Orchid Medical
03.2016 - 11.2016
  • Provided customer service assistance for arranging medical services/products for Workers' Compensation patients.
  • Acted as main point of contact for clients and network providers, ensuring quality and patient satisfaction through performance management and adaptability.
  • Arranged timely delivery of medical services/products, supporting inpatient and outpatient service delivery.

Procedure Scheduler

Lake Medical Imaging
10.2014 - 01.2016
  • Oversaw scheduling activities, ensuring appropriate coverage during peak times with a focus on operational efficiency.
  • Managed intraday schedules and advised team on changes to maximize productivity.
  • Contributed to operational efficiency and patient satisfaction, facilitating access to scheduling services.

Insurance Specialist

Central Florida Health Alliance
03.2013 - 12.2013
  • Verified and documented insurance eligibility and benefits for assigned accounts with a focus on risk adjustment.
  • Conducted follow-up with insurance carriers to review, dispute, and appeal denials using CMS metrics.
  • Ensured quality and accuracy in insurance verification processes, supporting patient satisfaction.

Medical Offices Manager

Project Health Inc.
08.2006 - 04.2010
  • Managed day-to-day operations, directing staff and enforcing compliance with practice policies.
  • Improved quality and operational efficiency in clinical workflow optimization, facilitating access to services.
  • Managed personnel, finances, and administrative oversight, ensuring patient satisfaction.

Education

Certified Medical Office Manager -

NPCE
07.2025

Certified Medical Assistant -

NPCE
07.2025

CPR -

National CPR Foundation
07.2025

BLS -

National CPR Foundation
07.2025

Certified Public Notary -

State of Florida
07.2025

A.S. - Medical Assistant

Anthem College
01.2010

Bachelor of Science - Healthcare Management

Anthem College
Phoenix, AZ
01-2009

Skills

  • Leadership
  • Healthcare Administration
  • Communication skills
  • Operational efficiency
  • Team building
  • Analysis skills

<Enter your own>

Certification

  • Certified Medical Office Manager, NPCE, 01/01/16, Present
  • Certified Medical Assistant, NPCE, 01/01/13, Present
  • CPR, National CPR Foundation, 01/01/16, Present
  • BLS, National CPR Foundation, 01/01/16, Present
  • Certified Public Notary, State of Florida, 01/01/14, Present

References

References available upon request.

Timeline

Director of Medical Records

Advent Health
04.2021 - Current

Medical Records Assistant

Advent Health
12.2019 - 04.2021

Lead Authorization Specialist

The Villages Health
11.2016 - 12.2019

Care Coordinator

Orchid Medical
03.2016 - 11.2016

Procedure Scheduler

Lake Medical Imaging
10.2014 - 01.2016

Insurance Specialist

Central Florida Health Alliance
03.2013 - 12.2013

Medical Offices Manager

Project Health Inc.
08.2006 - 04.2010

Certified Medical Office Manager -

NPCE

Certified Medical Assistant -

NPCE

CPR -

National CPR Foundation

BLS -

National CPR Foundation

Certified Public Notary -

State of Florida

A.S. - Medical Assistant

Anthem College

Bachelor of Science - Healthcare Management

Anthem College