Charles Williams
Baltimore
Summary
Dynamic barber with a proven track record at Milan Cutz, excelling in precision haircuts and client consultations. Recognized for exceptional customer service and maintaining a hygienic workspace. Strong team collaborator and quick learner, effectively training junior barbers while fostering client loyalty and retention through personalized experiences.
Overview
7
7
years of professional experience
Work History
Barber
Milan Cutz
Baltimore, MD
10.2020 - 03.2023
- Performed precision haircuts and styling tailored to client preferences.
- Maintained cleanliness and sanitation of tools and workstations to uphold safety standards.
- Engaged with clients to provide personalized consultations and recommendations on styles.
- Utilized various barbering tools, including clippers, scissors, and straight razors, for diverse services.
- Developed strong relationships with clients to encourage repeat business and referrals.
- Trained junior barbers on techniques and customer service best practices to enhance team performance.
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
Grass Cutter
Grass Monkey Lawncare
Baltimore, MD
04.2018 - 09.2020
- Operated lawn maintenance equipment, ensuring optimal performance and safety standards.
- Executed precise grass cutting techniques, enhancing overall landscape aesthetics.
- Trained new staff on equipment operation and best practices for lawn care.
- Developed efficient mowing schedules to maximize productivity during peak seasons.
- Operated lawn maintenance equipment and tools such as mowers, edgers and leaf blowers.
- Shoveled snow and de-iced driveways and walkways in winter using snow blowers and salt spreaders.
- Provided excellent customer service by addressing concerns promptly and making adjustments when necessary to exceed client expectations.
- Consistently met or exceeded performance metrics set by management for efficiency, quality, and client satisfaction.
Truck Driver
DPW
Baltimore, MD
11.2015 - 03.2018
- Operated various types of commercial trucks to ensure timely delivery of materials.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and compliance.
- Managed transportation logistics, coordinating with dispatch for optimal route planning.
- Maintained accurate delivery logs and records in compliance with regulatory requirements.
- Collaborated with team members to resolve issues impacting delivery schedules effectively.
- Monitored fuel consumption and maintenance needs, contributing to cost-effective operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Education
GED -
North Western High School
Baltimore, MD05-2006
Skills
- Quick learner
- Team collaboration
- Customer safety
- Verbal communication strength
- Work area sanitation
- Cleaning and sanitation
- Appointment scheduling
- Equipment maintenance
Timeline
Barber
Milan Cutz
10.2020 - 03.2023
Grass Cutter
Grass Monkey Lawncare
04.2018 - 09.2020
Truck Driver
DPW
11.2015 - 03.2018
GED -
North Western High School