Charles Wilson
Pontiac,IL
Summary
Talented professional manager seeking to fill an executive role. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Arbys
Bloomington
- Managed the store every single possession available in the store I have been apart of including handyman to prep
Green acres sportsman's club
Roberts
- Managed the grounds and kept up on maintenance if needed while maintaining the property
Saint James hospital
Pontiac
- Managed a unit of people making sure they where properly taken care of and had the proper care that was expected of me while caring for the elderly patients that required more time and care.
Shift Manager
Arby's Restaurant
Pontiac, IL
06.2022 - 03.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Education
Business -
College heartland community college
Associate of Science - Health Administration
Colorado Technical University
Colorado Springs, CO04.2024
High School Diploma -
Onarga High School
06.1983
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Verbal Communication
Activities
Member of the New York soccer club. I enjoy sport, traveling, listening to music and sharing a great meal with friends.
References
- Cody Smith, 3096213844
- Jacob Mascolo, 8155847192
- Tara Chapman, +1 (618) 512-0656
Timeline
Shift Manager
Arby's Restaurant
06.2022 - 03.2024
Arbys
Green acres sportsman's club
Saint James hospital
Business -
College heartland community college
Associate of Science - Health Administration
Colorado Technical University
High School Diploma -
Onarga High School