Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Awards
Extra experience
Work Preference
customer service rep of the year
Generic
Charles Wilson
Open To Work

Charles Wilson

Reno,NV

Summary

Avid and attentive listener.

Easily taught with minimal direction. Always striving to perfect the craft at hand and deliver an ideal product.

Experienced with various installation techniques and equipment. Utilizes problem-solving abilities to address challenges and ensure project success. Knowledge of industry standards and practices, ensuring high-quality and safe installations.

Knowledgeable, with solid background in installation across diverse environments.

Proven ability to complete projects efficiently and adhere to safety protocols.

Demonstrated practical problem-solving skills and effective use of power tools.

Installation professional prepared to deliver reliable and precise services.

History of meeting client expectations and completing tasks promptly, with focus on quality and adherence to safety standards.

Values team collaboration and consistent performance, with flexibility to adapt to changing project needs.

Professional installer with robust experience in equipment installation and maintenance, ensuring high-quality results and efficiency.

Strong team collaborator, adaptable to changing needs, and reliable in all situations.

Known for results-driven approach and effective problem-solving abilities.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.

Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Installer

Lamar advertising
04.2024 - 06.2025
  • Utilize and use proper safety gear (full body harness, Shepard’s hook)
  • Use proper tools for Install banners and advertisements
  • Connect with customers to ensure proper placement of advertisement
  • Ensure customer satisfaction with Installs
  • Climb, scale and maneuver around and on catwalks/billboards
  • Always maintain safety
  • Clean/organize shop tools and vehicles allowing proper work flow
  • Stay alert for hazards/other persons around area of Install
  • Construct and rebuild billboards

Yard & Inventory Specialist

Artistic Fence
06.2023 - 04.2024
  • Organize and maintain all incoming and outgoing inventory.
  • Utilize forklifts and other heavy machinery to move and maneuver inventory into the yard/shop.
  • Write lists and checklists for all inventory.
  • Load and unload crews and make sure they have the proper equipment for their daily job/task.

Produce Clerk

Smith Food and Drug
02.2022 - 06.2023
  • Maintain cleanliness for all tables, displays, and stands.
  • Address customers’ issues and present the best deal for customer satisfaction.
  • Label and re-label products based on date, time, shipping date, time received, and time bought.
  • Stock and restock displays, tables, and stands.

FireFighter II

Tri-State Fire
02.2021 - 01.2023
  • Fire suppression and fire safety.
  • Conduct tests and training with inspected tools and gear for fire use.
  • Using chainsaws to cut and fall large timber, in a safe and maintainable way.
  • Connecting hoses, hose nozzles, and utilizing streams of water to suppress and kill fire.
  • Use of ladders and forcible entry tools.

Handyman

Ameri-Vet
02.2021 - 01.2022
  • Quickly adapt to multiple tasks such as; tiling, drywall, fiberglass, cement work, woodworking, etc.
  • Learned to find new and more efficient ways of finishing a task without compromising integrity.

Painter

Tru-Coverage Painting
03.2019 - 10.2021
  • Covering and securing buildings/projects for painting.
  • Preparing paint and primer for coating and re-coating.
  • Using specialized brushes for certain projects and textures.
  • Making stucco ceilings.
  • Sanding and scraping walls and ceilings for paint.

Lawn Specialist/Snow & Ice Management/Handyman Assistant

Reliable Services
05.2018 - 12.2019
  • Ensure clients/home owners are satisfied with performance and timing of bid given.
  • Remove fire hazard material away from home and or off property.
  • Cut and remove excess shrubbery/plants unwanted by the client.
  • Maintain lawn and driveways of clients with weekly check ins.
  • Remove snow and ice from all walkways and driveways of clients to exact specifications.
  • Climbing roofs or trees using ladders, with saws/shovels to cut or shovel off snow or pine needles.

Lane Server

Brunswick Zone
03.2017 - 03.2018
  • Serve and suggest items to customers.
  • Acknowledge them at the door and continue to ask questions to help the customer have a better experience
  • Assist with lanes, as in, troubleshooting a lane or reseting it to function properly.
  • Memorizing customer drinks and food for easier order.

Server/Dishwasher/Cook/Busser

Olive Garden
08.2016 - 12.2017
  • Maintain fast and friendly service.
  • Have knowledge of wines and alcohols to upsell.
  • Buss and clear tables for new guests to arrive.
  • Plate food according to direction and special order.
  • Re-stock and maintain server stations/cooking areas.

Education

High School Diploma -

Cache Creek High School
Yolo, CA

Skills

  • Safety and Security
  • Can lift 75 lbs
  • Basic knowledge of power tools and hand tools
  • Hands-on
  • Great Team Worker
  • Sharp memory of all tasks learned
  • Basic construction knowledge
  • Fire suppression knowledge
  • Fire safety knowledge
  • Mechanically inclined
  • Equipment evaluation
  • Attention to detail
  • Time management
  • Positive attitude
  • Power tool operation
  • Following safety practices
  • Customer service
  • Customer satisfaction
  • Pre-installation site prep
  • Equipment operation
  • Troubleshooting and testing
  • Customer relations
  • Worksite preparation
  • Worksite safety and maintenance
  • Professional appearance
  • Safety procedures
  • Quality assurance
  • Hand-eye coordination
  • Flooring
  • Residential construction
  • Supply inventory management
  • Drywalling
  • Roofing

Accomplishments

  • Achieved the building of a various projects through effectively helping with project organization and inventory.
  • Always finding new, efficient, and quality ways to do things.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Installer

Lamar advertising
04.2024 - 06.2025

Yard & Inventory Specialist

Artistic Fence
06.2023 - 04.2024

Produce Clerk

Smith Food and Drug
02.2022 - 06.2023

FireFighter II

Tri-State Fire
02.2021 - 01.2023

Handyman

Ameri-Vet
02.2021 - 01.2022

Painter

Tru-Coverage Painting
03.2019 - 10.2021

Lawn Specialist/Snow & Ice Management/Handyman Assistant

Reliable Services
05.2018 - 12.2019

Lane Server

Brunswick Zone
03.2017 - 03.2018

Server/Dishwasher/Cook/Busser

Olive Garden
08.2016 - 12.2017

High School Diploma -

Cache Creek High School

Awards

Customer service specialist: Able to conduct proper mediation techniques to ensure customer satisfaction.

Extra experience

  • Handyman
  • Landscaping
  • Fence building
  • Framework
  • Roofing
  • Freelance construction
  • Operating forklift
  • Operating boom lift
  • Operating scissor lift
  • Operating skid-steer

Work Preference

Work Type

Full TimeContract WorkPart TimeInternship

Location Preference

On-SiteHybrid

customer service rep of the year

Firmly standing on integrity for both the customers and the companies satisfaction. Ensuring the customer felt taken care of and understood, all while maintaining the company standard.