Charles Wilson III
Baltimore,MD
Summary
Driven professional with a proven track record in office administration and customer service, notably at PrimeFlight. Excelled in reducing overhead costs and enhancing employee productivity through effective management and attention to detail. Skilled in recordkeeping and adept at improving operational efficiency. Demonstrated ability to resolve issues swiftly, ensuring customer satisfaction and operational excellence.
Overview
8
8
years of professional experience
Work History
Administrator
PrimeFlight
Baltimore MD
06.2021 - Current
- Provided exceptional customer service to both internal and external corporate leadership through prompt response times and thorough issue resolution efforts.
- Reduced overhead costs through careful budget management and resource allocation.
- Managed intoplane & ground fuel inventory
- Ensured accurate billing of customers
- Improved employee productivity with effective time management strategies for daily tasks.
- Providing positive responses to our customers when they had questions
- Aiding the operation on and off the field
Fueler
Swissport
Baltimore MD
08.2018 - 06.2021
- Complied with all federal, state, municipal and airport authority requirements to maintain safe working conditions.
- Inspected fueling equipment and reported malfunctions and inconsistencies for proper maintenance.
- Calculated gallons pumped per aircraft while maintaining accurate account of fuel transactions.
- Managed quality control checks on incoming fuel deliveries, ensuring appropriate grade and contamination-free supply.
Administrator
Swissport
Baltimore MD
08.2018 - 06.2021
- Provided exceptional customer service to both internal and external corporate leadership through prompt response times and thorough issue resolution efforts.
- Reduced overhead costs through careful budget management and resource allocation.
- Managed intoplane & ground fuel inventory
- Ensured accurate billing of customers
- Improved employee productivity with effective time management strategies for daily tasks.
- Providing positive responses to our customers when they had questions
- Aiding the operation on and off the field
Crew Tech
Servpro
Baltimore MD
06.2016 - 08.2019
- Use chemicals to facilitate eliminating mold , spores , & other hazards created by water damage
- Performed sewage clean up
- Smoke mediation and soot removal
- Demolition duties
- Floor removal
- Sheet rock removal
- Carpet cleaning
Education
Baltimore Polytechnic Institute
Baltimore06.2017
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
Timeline
Administrator
PrimeFlight
06.2021 - Current
Fueler
Swissport
08.2018 - 06.2021
Administrator
Swissport
08.2018 - 06.2021
Crew Tech
Servpro
06.2016 - 08.2019
Baltimore Polytechnic Institute