Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Wolf

Heber

Summary

Manager with 20 years of experience in team development and training. Proven ability to manage multiple priorities while enhancing operational efficiency. Expertise in strategic implementation to boost profitability and sales. Recognized for excellence in operations and customer care, with a strong track record in motivating and developing teams in competitive environments.

Overview

26
26
years of professional experience

Work History

General Manager Kings Crown

Natural Retreats US Inc.
Park City
11.2023 - Current
  • Managed community relations and facilitated communication among residents and board members for four HOAs.
  • Coordinated regular maintenance schedules for common areas and facilities.
  • Developed budgets and monitored financial activities for community operations.

Operations Manager

Green Mountain Management
Park City
11.2020 - 10.2023
  • Oversaw staff training programs to enhance operational skills and knowledge.
  • Managed daily operations of residential properties efficiently.
  • Coordinated Owner communications and resolved maintenance requests promptly.

Front Desk Manager, Guest Services Manager

Deer Valley Resort
Park City
01.2007 - 11.2020
  • Recruited staff and conducted interviews, and trained Property Managers on Breezeway and Slack.
  • Arrival and departure inspections, managed scheduling for two HSK teams, scheduled maintenance tasks, coordinated with vendors.
  • Oversaw daily operations - which included; office communications with clients and staff, coordinated home stays for clients, scheduled pre.
  • Managed daily front desk operations and ensured smooth guest check-in processes.
  • Supervised front desk staff and coordinated training sessions for new employees.

Travel Director

DVIP, DSC, PRA
Park City
01.2007 - 04.2018
  • Liaised with client representatives to problem solve and handle on-site changes.
  • Coordinated up to 20 Peers to execute program plans and worked closely with vendors onsite to ensure a high-quality product for the client.
  • Acted as Lead TD in high volume transportation settings, meet and greets, around town shuttle services and activity dispatches.
  • Worked with corporate groups, often Fortune 500 companies, ranging in size from 15 to 2100 people.
  • Coordinated the daily transportation needs of guests and consistently maintained Deer Valley's guest service quality standards.
  • Member of Deer Valley Resorts Lodging Operations committee; that oversaw training for new seasonal front of house staff.
  • Develop relationships with guests prior to their stay in order to meet and exceed their expectations.
  • Responsible for all aspects of guest service; worked in tandem with Management staff on administrative functions.

Associate Manager

Cord Camera
Columbus
04.2006 - 01.2007
  • Oversaw daily operations of all store functions.
  • Responsible for selling and stocking cameras, taking photofinishing orders, and customer service.

Assistant Manager

Pacsun
Columbus
04.1999 - 09.2005
  • Youngest Assistant Manager in the region.
  • Responsible for selling and stocking cameras, taking photofinishing orders and customer service relations.
  • Oversaw daily operations of all store functions.
  • Assisted in managing daily operations and supporting team members.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Handled customer inquiries and resolved issues to maintain satisfaction.

Store Manager

Sunglass Hut
Columbus
04.2003 - 09.2003
  • Increased sales by 47% in the first two weeks as Store Manager.
  • Ordered and merchandised stock, hired and trained staff, held accountable for all store operations and sales.
  • Responsible for all daily operations.
  • Youngest Store Manager in the district.
  • Daily reconciliation of cash drawers and meeting target sales goals while maintaining customer relations, sales floor and meeting sales goals.
  • Responsible for staffing and training 15 sales associates, implementing floor layouts and merchandising order from corporate headquarters.
  • Oversaw daily operations of all store functions.
  • Oversaw inventory management, including stock replenishment and organization.
  • Trained new employees on sales techniques and customer service standards.
  • Managed daily store operations and ensured optimal staff performance.

Education

Associate of Science - Graphic Communications Technology

Columbus State Community College
Columbus, OH
06-2005

Skills

  • Training and Development
  • Content Creation
  • Video Editing
  • Familiar with Various Programs
  • Efficient
  • Detail Oriented
  • Payroll Management
  • Service Oriented
  • Property Management
  • Hospitality Background
  • Hotel Operations and Management
  • Resort Experience
  • Efficiency
  • Problem Solving
  • Budget management
  • Operations oversight
  • Property maintenance
  • Vendor coordination
  • Staff training
  • Team building
  • Customer relationship management
  • Problem solving
  • Time management
  • Customer relations
  • Total quality management
  • Communication skills

Timeline

General Manager Kings Crown

Natural Retreats US Inc.
11.2023 - Current

Operations Manager

Green Mountain Management
11.2020 - 10.2023

Front Desk Manager, Guest Services Manager

Deer Valley Resort
01.2007 - 11.2020

Travel Director

DVIP, DSC, PRA
01.2007 - 04.2018

Associate Manager

Cord Camera
04.2006 - 01.2007

Store Manager

Sunglass Hut
04.2003 - 09.2003

Assistant Manager

Pacsun
04.1999 - 09.2005

Associate of Science - Graphic Communications Technology

Columbus State Community College

Similar Profiles

CREATE PROFILE