Charles Wolford
Valley Center,CA
Summary
Professional in retail management with proven ability to optimize store operations and drive meaningful results. Strong focus on team collaboration, inventory management, and customer service excellence. Known for adaptability and reliability, ensuring smooth operations in dynamic retail environment. Skilled in staff training, sales strategies, and problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Store Operations Manager
Home Depot
07.2023 - 10.2025
- Supervised daily store operations to ensure efficiency and compliance with corporate policies.
- Coordinated inventory management processes, optimizing stock levels and minimizing shrinkage.
- Trained and mentored team members on customer service excellence and operational procedures.
- Analyzed sales data to identify trends, informing merchandising strategies and promotions.
- Implemented visual merchandising standards, enhancing product presentation and customer engagement.
- Supported store manager in overseeing day-to-day operations, ensuring smooth functioning of the retail space.
- Supported the execution of safety protocols, ensuring a secure environment for customers and employees.
Customer Experience Manager
Home Depot
02.2022 - 07.2023
- Developed customer satisfaction initiatives to enhance service delivery and support business objectives.
- Analyzed customer feedback data to identify trends and improve product offerings and service experiences.
- Managed escalated customer inquiries, ensuring timely resolutions while maintaining high satisfaction levels.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Receiving Supervisor
Home Depot
01.2020 - 02.2022
- Oversaw receiving operations, ensuring timely and accurate processing of incoming inventory.
- Trained and mentored team members on best practices for inventory management.
- Implemented process improvements that enhanced operational efficiency in receiving department.
- Coordinated with vendors to resolve discrepancies in shipments and maintain stock accuracy.
- Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.
- Reduced inventory discrepancies by conducting regular cycle counts and addressing root causes of variances.
Sales Department Supervisor
Home Depot
01.2017 - 01.2020
- Led sales team to achieve quarterly targets through effective coaching and performance management.
- Streamlined inventory management processes, improving stock accuracy and reducing waste.
- Developed training programs for new hires, enhancing product knowledge and customer service skills.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue growth.
Education
No Degree - General Studies
Palomar College
San Marcos, California, CAHigh School Diploma -
Valley Center High School
Valley Center, CA06-2010
Skills
- Store operations management
- Inventory optimization
- Customer engagement
- Sales analysis
- Visual merchandising
- Performance management
- Operational efficiency
- Merchandise planning
- Safety protocol implementation
- Conflict resolution skills
- Operational efficiency enhancement
- Stock accuracy maintenance
Certification
- Licensed in operating Forklift, Reach Truck, Order Picker, Pacer, Drivable Electric Pallet Jack
- Certified CPR
Timeline
Assistant Store Operations Manager
Home Depot
07.2023 - 10.2025
Customer Experience Manager
Home Depot
02.2022 - 07.2023
Receiving Supervisor
Home Depot
01.2020 - 02.2022
Sales Department Supervisor
Home Depot
01.2017 - 01.2020
No Degree - General Studies
Palomar College
High School Diploma -
Valley Center High School