Charles Wood
Watervliet,New York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
TGCM Technician Grade 6
Air Liquide
11.2020 - Current
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Reviewed processing errors and helped track down root causes.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Provided coaching and mentoring to employees.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Break Stocker
Ace Hardware
04.2020 - 11.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Maintained clean, orderly work environment free of hazards.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
Partner
Steward Shops
06.2019 - 04.2020
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
QA Inspector
The Fort Miller Company
07.2018 - 08.2019
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Applied concrete fabrication techniques to achieve desired project specifications, quality, and code standards.
- Assisted crew members with positioning trucks and moved discharge chute to guide concrete into forms.
- Inspected equipment and tools used for safe operation.
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Completed precise measurements using special tools.
Metal Cutter
The Fort Miller Company
10.2017 - 07.2018
- Followed company policies and OSHA requirements to maintain work safety.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Troubleshot and resolved various issues with machinery, maintaining quality and performance.
- Reviewed work orders to determine materials needs, where to make cuts and how to complete high-quality products in line with specifications.
- Made timely adjustments to machine operations and components to meet demands of different production orders.
Restaurant Manager
Farmers Daughter
04.2014 - 06.2017
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
General Education -
Schuylerville High School
06.2015
Skills
- Equipment Inspection
- Operations Monitoring
- Report Preparation
- Idea Development and Brainstorming
- Issue Research
- Forklift Operation
- Material Handling
- Safety Awareness
- Emergency Response
- Hazardous Material Removal
Accomplishments
- Received Multiple first, second and third place nominations and wins in reagrds to quality and safety good catches and near misses.
Certification
- ACI Certified Field-Testing Technician August 2018 to August 2023
- 40 HAZWOPER Course April 2022- Current
- Forklift Certified May 2020 to Present
Timeline
TGCM Technician Grade 6
Air Liquide
11.2020 - Current
Break Stocker
Ace Hardware
04.2020 - 11.2020
Partner
Steward Shops
06.2019 - 04.2020
QA Inspector
The Fort Miller Company
07.2018 - 08.2019
Metal Cutter
The Fort Miller Company
10.2017 - 07.2018
Restaurant Manager
Farmers Daughter
04.2014 - 06.2017
General Education -
Schuylerville High School
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