CHARLES WOOD

• Conduct detailed field surveys of aerial and underground telecommunications infrastructure, gathering accurate route data to support scalable network expansion and modernization projects.

• Analyze pole lines, conduit systems, and right-of-way conditions to develop efficient, future-ready pathways for fiber and copper network deployment.

• Evaluate pole attachment requirements, clearances, loading calculations, and structural capacity in compliance with NESC and local utility standards.

• Interpret engineering prints, staking sheets, and as-built drawings to bridge the gap between design intent and real-world field conditions.

• Perform construction validation and quality audits of cable placement, splicing, and network builds to ensure compliance with engineering specifications and performance standards.

• Identify design conflicts, permitting challenges, and infrastructure constraints early, delivering proactive solutions that reduce project delays and cost overruns.

• Maintain accurate documentation within GIS and internal tracking systems, supporting data integrity for long-term network planning and lifecycle management.

• Collaborate with cross-functional teams including design engineers, project managers, construction crews, and municipal agencies to drive successful telecom deployments.

• Contribute to continuous network improvement initiatives by combining field expertise, regulatory knowledge, and technical insight to strengthen broadband infrastructure growth.

• Performed residential and commercial installation, maintenance, and upgrades of broadband internet, cable television, alarm, and smart home systems.

• Installed, terminated, and tested coaxial, fiber and Ethernet cabling to ensure strong signal strength, reliable connectivity, and overall system performance.

• Executed aerial and underground drops, midspans, and interior wiring runs while following industry safety and quality standards.

• Climbed telephone poles and operated 20+ ft ladders; worked in attics, crawl spaces, rooftops, and exterior structures in various conditions.

• Conducted site surveys to plan efficient cable routes; drilled, fished, and pulled wiring through walls, ceilings, and conduit with clean, professional finishes.

• Diagnosed and resolved signal loss, ingress/egress interference, damaged lines, and equipment failures using meters and troubleshooting tools.

• Installed and configured modems, routers, set-top boxes, alarm panels, and smart home devices to deliver integrated voice, video, and data services.

• Maintained high productivity standards while providing strong customer service, explaining system functionality and ensuring customer satisfaction.

• Safely operated company vehicles and managed tools, materials, and inventory with strict attention to safety and organization.

• Collaborated with team members and supported training of new technicians to maintain quality and performance standards.

• Installed, activated, and serviced residential and commercial broadband internet, cable television, voice, and smart home systems in compliance with company quality and safety standards.

• Performed aerial and underground drop installations, midspans, and premise wiring while ensuring proper grounding, bonding, and signal integrity.

• Climbed telephone poles and operated 20+ ft ladders; worked in attics, crawl spaces, rooftops, and exterior structures in varying environmental conditions.

• Terminated, balanced, and tested coaxial and Ethernet cabling using signal level meters and diagnostic tools to optimize network performance.

• Diagnosed and resolved service interruptions including signal loss, ingress/egress interference, damaged lines, and equipment malfunctions.

• Installed and configured modems, routers, set-top boxes, DVRs, and home security/smart devices to deliver integrated voice, video, and high-speed data services.

• Conducted site surveys to determine efficient cable routing; drilled, fished, and pulled wiring through walls and conduit systems with clean, professional finishes.

• Delivered exceptional customer service by educating customers on product features, troubleshooting concerns, and ensuring satisfaction at job completion.

• Maintained accurate service documentation, managed inventory, and safely operated company vehicles while meeting productivity and performance metrics.