Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Charles Wooten

Groveland,FL

Summary

I am focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager

Papa Johns
Apopka, FL
11.2019 - Current
  • General Manager. Responsible for all aspects of a restaurant's operations to ensure high-quality products and customer service. This includes profitability, ensuring the restaurant is profitable; quality, making quality decisions and communicating, training, and promoting quality standards; and accountability, instilling pride and accountability in team members and shift leaders.
    Operation: Executing company policies, procedures, programs, and systems, and complying with federal, state, and local laws, and ethical business practices.
    Inventory: Planning and managing inventory levels to meet sales demands and minimize loss. Asset management: Ensuring the restaurant is clean, fully equipped, meets safety and security standards, and has properly functioning equipment. Maintenance and repairs: Overseeing preventative maintenance and repairs, when necessary. Customer service: Responding to customers' concerns and soliciting customer feedback.

Supervisor of Operations

CW concrete
Orlando, FL
01.2010 - 11.2018
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Constructed forms to create various concrete structures.
  • Read site layouts and developed plans for concrete pouring and mixing.
  • Poured concrete into forms using pump hose and leveled.
  • Finished surfaces by troweling, floating and brushing following project requirements and specifications.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Executed performance reviews to encourage improved productivity for team members.
  • Set pricing structures according to market analytics and emerging trends.

Education

Some College (No Degree) - Computer and Information Sciences

College of Central Florida
Ocala, FL

Skills

  • Supply Chain Management
  • Recruiting and hiring
  • Business Administration
  • Customer Retention
  • Operations Oversight
  • Customer Relationship Management
  • Public Relations
  • Schedule Management
  • Sales
  • Employee Scheduling
  • Operations Management
  • Vendor relationships
  • Employee training and development
  • Profit and Loss
  • Performance Improvements
  • Verbal and written communication
  • Sales Team Development
  • Market Growth
  • Labor Cost Controls
  • Safety protocol

Accomplishments

  • Orlando Rising Star - Only one given out for the whole company. we have 131 stores and many more employee's.
  • Restaurant 3517- IN recognition of achieving an outstanding ROIP score above 90. Your commitment to Excellence and Exceptional Performance Demonstrates Remarkable Dedication and Leadership. Thank you for your continued effort in driving success and upholding the highest standard of performance. March 2024
  • 2 Million in sales 2021

Certification

  • food and safty

References

References available upon request.

Timeline

General Manager

Papa Johns
11.2019 - Current

Supervisor of Operations

CW concrete
01.2010 - 11.2018

Some College (No Degree) - Computer and Information Sciences

College of Central Florida

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Charles Wooten