Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Charles Wright

Maumee

Summary

Dynamic leader with a proven track record at Chipotle, excelling in team leadership and effective communication. Spearheaded initiatives that enhanced operational efficiency and fostered a culture of continuous learning. Adept at strategic planning and decision-making, driving significant improvements in team performance and employee development.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Field Leader

Chipotle
02.2022 - 05.2025
  • Improved team performance by implementing effective communication and collaboration strategies.
  • Consistently exceeded organizational objectives through strategic planning efforts that aligned team activities with company goals.
  • Monitored budget allocations closely to ensure projects remained within financial targets without sacrificing quality or efficiency.
  • Conducted regular site inspections to ensure adherence to safety regulations, maintaining a safe working environment at all times.
  • HIring, training, developing and promoting leaders who can execute their role.
  • Managed project timelines for successful completion, prioritizing tasks and delegating responsibilities.
  • Mentored junior staff members, promoting personal growth and professional development opportunities within the organization.
  • Resolved conflicts among team members proactively, creating a positive working environment conducive to success.
  • Increased operational efficiencies by leveraging data-driven insights from performance metrics analysis.
  • Streamlined operations by identifying inefficiencies and recommending process improvements.
  • Evaluated employee performance regularly, providing constructive feedback and setting goals for improvement.

Certified Training Manager

Chipotle
11.2021 - 05.2025
  • Collaborated with department heads to identify skill gaps and develop targeted training solutions.
  • Encouraged open communication between trainers and trainees, promoting valuable feedback exchanges that enhanced program quality continually.
  • Implemented innovative e-learning platforms, increasing accessibility and convenience for employees.
  • Facilitated cross-functional collaboration through targeted team-building exercises and workshops.
  • Helped Train and develop new employees at 6 NROs(New Restaurant Openings)
  • Championed a culture of continuous learning, fostering an environment of professional growth within the organization.
  • Developed comprehensive training manuals, providing clear guidance for employees at all levels.
  • Improved overall company performance by effectively managing the training budget and resources.
  • Coordinated and prioritized required training courses for several employees throughout my tenure.
  • Tested all training software and hardware prior to commencing training programs.
  • Directed field training to enhance participants' skills.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Trained new hires to perform cross-training exercises with experienced workers.

Restaurateur

Chipotle
07.2020 - 05.2025
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Food Safety, Hospitality and overall Metrics met above company expectations
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
  • Fostered positive work environment, leading to decrease in staff turnover.

General Manager

Chipotle
01.2013 - 07.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Crew Member

Chipotle
02.2010 - 01.2013
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.
  • Supported training of new crew members, leading to more efficient onboarding process.

Education

No Degree - Communications

University of Toledo
Toledo, OH

Skills

  • Team leadership
  • Effective task delegation
  • Motivational leadership
  • Time management
  • Multitasking
  • Effective communication
  • Organizational skills
  • Decision-making
  • Team building
  • Safety protocols

Accomplishments

  • Supervised team of over 500 staff members.
  • Developed 2 Restaurateurs and 1 Certified Training Manager as Field Leader
  • Opened 2 NROs as a Field Leader, 5 as a Certified Training Manager/Restaurateur
  • Promoted well over 100 leaders at Chipotle

Certification

  • Serve Safe Training
  • Serve Safe Proctor Training
  • Certified Training Manager

Timeline

Field Leader

Chipotle
02.2022 - 05.2025

Certified Training Manager

Chipotle
11.2021 - 05.2025

Restaurateur

Chipotle
07.2020 - 05.2025

General Manager

Chipotle
01.2013 - 07.2020

Crew Member

Chipotle
02.2010 - 01.2013

No Degree - Communications

University of Toledo

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