CHARLES WRIGHT
Wake Forest,NC
Summary
Dynamic and results-driven senior leader with extensive experience in management team development and strategic project implementation. Recognized for successfully delivering major development initiatives that align with manufacturing and operational goals. Proven expertise in safety, cost savings, process improvements, and change readiness, complemented by a strong foundation in cGMP practices and team collaboration. Adept at coordinating departmental operations to ensure compliance with federal, state, and corporate regulations while fostering a culture of safety and efficiency. Innovative problem solver skilled in policy development and fiscal controls, leveraging exceptional communication abilities to engage teams and drive organizational success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
SENIOR CONTROLS EXECUTION MANAGER
Wells Fargo
01.2024 - Current
- Support the day-to-day Auto Business Unit Compliance program and address inquiries related to regulatory requirements.
- Conducted weekly issue intake reviews of above threshold quality Metrics.
- Trained staff on root cause analysis.
- Prepare and provide management, ready communication and reporting of compliance issues and activities during annual RCSA refresh process.
- Reviewed 46 processes and aligned controls to new processes were appropriate.
- Rewrote 8 controls based on new guidelines for 2025 assessments.
- Oversea and challenge the execution of compliance programs by the front-line customer support teams.
- Develop implement and monitor risk base compliance programs and controls.
- Conduct compliance risk assessments and support regulatory exams, audits and inquiries no critical observations determined during Annual RCSA refresh process lead control representative.
- Monitor and assess regulatory developments and their impact on Customer Service Business process activities.
- Collaborate with Legal Risk Audit and the other internal stakeholders.
- Build strong partnerships with internal stakeholders, including legal operational risk credit and market risk Teams.
Lead Business Execution Consultant
Wells Fargo
01.2024 - 04.2025
- Lead cross functional teams to strategize, plan, and execute a variety of programs, services, and initiatives for consumer lending auto customer support teams.
- Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate.
- Provide written responses to audit inquires and serve as subject matter expert for audits responses.
- Completed 4 audit reviews and responses by SECOND QT 2024.
- Developed forward looking metrics for auto customer service.
- Collaborate and consult with team leaders to drive strategic initiatives.
- Leading effort to improve robotics automation utilization for consumer lending auto.
- Initial rate 8% current rate 36% ongoing.
- Designed new metric reporting.
- Worked with the automation team to reduce bot cycle time per transaction by 2 minutes.
- AI Operations center of Excellence Process Engineering projects.
- Projects Results.
- Debit Card replacement project.
- 3.6 million calls /7 minutes per call.
- 24 million saved.
- Auto Dealer desk.
- 2000 calls per month.
- 2500 emails per month.
- 8 million saved.
- Use case scoring prioritization.
- Experimentation phase.
- ROI/Benefit cost estimation.
- Metric validation.
- Test Feasibility and Effectiveness testing participation.
- Serve as process expert for ongoing automation projects to examine potential bottlenecks.
- Conducted root cause analysis for documentation errors.
- Identified improvements and implemented.
- Additional process improvement trainings.
- Light weight automation- target completion august 2024.
- Celonis process mining – target completion DECEMBER -2024.
Continuous Improvement Senior Consultant (Manager)
PNC Bank
01.2008 - 07.2023
- Provide direction to a cross-functional team using business expertise.
- Partner with senior management team across technology to define automation strategies and execute to meet performance and cost initiatives.
- PNC Bank Process Improvement Forum Leader.
- Bi-Monthly PNC Bank forum meeting with all bank CI resources.
- Bank Operations Technology -SDLC for Automation Anywhere product delivery for project executions for 13 projects in continuous improvement, primary SDLC process leader and trainer for Automation anywhere teams.
- Process Automation through Automation Anywhere (AI).
- Fraud Operations Support Key Project 2023.
- Full process life cycle analysis leading to automation efforts.
- Automation of paper-based forms to electronic forms to facilitate straight through processing.
- Development of project prioritization matrix.
- Improved project selection for automation.
- Fraud Process Documentation Collection -Process Automation.
- Future state design with -Automation Any Where.
- Requirements Documentation in JIRA.
- Sprint development estimation.
- Actimize and Automation Any where BOT automation of Fraud Investigations.
- Implementation of project delivery project plan templates.
- Development of automation strategy for high level targets.
- Gearing ratio analysis and staffing approval model development.
- Improved staffing allocation.
- Data driven headcount justification.
- Off Shore analysis staffing model.
- Fraud Current State Process Improvement analysis for improvement opportunities.
- Risk analysis process Improvement I-Find reporting.
- Development of automation to improve the risk analysis through BOT automation. Automation will allow more process analysis variation to be conducted thus improving the ability to detect fraud.
- Lead program to implement Bladelogic automation tool and lead team that designed all supporting Technology Business process.
- Created Process Center of Excellence at PNC department is responsible for driving Process Improvement utilizing Six Sigma and Technology resources.
- Expert in applying Six Sigma DMAIC, Lean and Lombardi workflow methodologies, Lead Continuous Improvement teams to achieve cost saving and quality objectives at a corporate level.
- Determine program strategy and designed current PNC Technology Continuous Improvement Program.
- Provide program direction to 4 Black Belts and 12 Green Belts.
- Provided process analytics on several strategic initiatives, Loan Process Automation. Process Metric reporting.
- Lead several major project initiatives to deliver, improved customer services to multiple line of businesses. AMG, Retail, Mortgage, Technology.
Plant Manager (Operational Excellence Manager)
TYCO HEALTHCARE
01.2005 - 01.2007
- Lead plant wide cost reduction improvement program achieving $4 million in cost reductions.
- Accomplished this by building qualified Six Sigma teams and guiding them in Six Sigma methodologies.
- Identified and leveraging the team's strengths as subject matter experts, guiding their analyses to identify root cause factors.
- Directed team of reliability engineers that were responsible for improving OEE metrics for production lines.
- Completed Lean Six Sigma certification in 2006.
- Key player on the completion of lean projects in 2006: Electronic process cell design $324,000 in savings, Filling line late start up reduction $117,000 savings.
- Provided Black, Green Belt and Lean Six Sigma tool reviews for 13 Six Sigma practitioners.
- Facilitated the certification for Green and three Black Belts in 2006.
- Key management leader, directing all workflow and operational aspects of this leading healthcare manufacturer.
- Responsible for conducting monthly plant wide project review meetings to ensure cost reduction projects reach delivery objectives.
- Lead new product development transfer activities utilizing GAMP validation methodology from R&D to manufacturing; completed three new product launches in 2006 to support $270 Million in new sales revenue.
- Manage departmental budgets, cost projections, and resource allocation to achieve positive variance.
- Responsible for leading the strategies to develop projects to meet yearly cost reduction initiatives.
- Direct the activities of seven Six Sigma process engineers and two technicians, reliability engineering teams.
- Provide comprehensive assistance and support to senior level leadership in project selection that aligns with business, functional, and financial objectives.
Education
Bachelor of Science - Business Administration, Management and Computer Information Systems
North Carolina Central University
Durham, NC05.1985
Skills
- Risk Controls Assessments
- JIRA project management
- Lean Manufacturing Processes
- Chat GMP Prompt Engineering
- Root Cause Investigations
- Performance Measurements
- Process Validation
- Cost Reduction / Streamlining Strategies
- Visual Controls / Management
- Safety Systems Implementation
- Change Readiness / Process Reengineering
- Team / People Development
- Workflow Streamlining / Waste Reduction
- CGMP Compliance
- Satiation Practices / Compliance
- OSHA Compliance
- FDA Compliance
- International Communication Skills
- IBM Lombardi workflow automation
- Human Resources Certified
Accomplishments
- Lead analysts for root cause analysis for Business unit RCSA process.
- Collaborated with team of project managers in the development of new production software delivery systems .
- Used CO-Pilot Prompt engineering to analyze root cause of customer issues.
Certification
- Certified Instructor: Phillip Cosby's Quality Through Defect Prevention
- RCSA Development Training
- Control Development
- Toastmasters, Lynchburg, VA
- Five S Program
- Error Proof Systems
- PHR certified
- Six Sigma Master Black Belt
- Six Sigma Black Belt
- Lean Six Sigma Expert
- Lombardi – Business Process Analysis
- REAP Cleveland Class Graduate, 2014
Core Competencies
- Risk Controls Assessments
- JIRA – Story documentation
- Risk Analysis
- Lean Manufacturing Processes / Awareness
- Analytical Problem Solving
- Root Cause Investigations
- Five Why / Five S Concepts
- Manufacturing / Performance Measurements
- Process Validation
- Cost Reduction / Streamlining Strategies
- Visual Controls / Management
- Quality Systems Leadership
- Safety Systems Implementation
- Change Readiness / Process Reengineering
- Team / People Development
- Workflow Streamlining / Waste Reduction
- Production Scheduling
- CGMP Compliance / Implementation
- Satiation Practices / Compliance
- OSHA / FDA / EPA Compliance
- Cost Effective Operations Planning
- International Communication Skills
- IBM Lombardi workflow automation
- Recruiting / Human Resources Certified
- Leader By Example
Timeline
SENIOR CONTROLS EXECUTION MANAGER
Wells Fargo
01.2024 - Current
Lead Business Execution Consultant
Wells Fargo
01.2024 - 04.2025
Continuous Improvement Senior Consultant (Manager)
PNC Bank
01.2008 - 07.2023
Plant Manager (Operational Excellence Manager)
TYCO HEALTHCARE
01.2005 - 01.2007
Bachelor of Science - Business Administration, Management and Computer Information Systems
North Carolina Central University