Charles Wright
FedEx Logistics
Tonawanda,NY
1
Certification
25
years of professional experience
Experienced leader with a strong background in team management, customer service, and operational efficiency, adept at fostering employee growth and ensuring compliance. Proven ability to enhance team performance through effective communication and problem-solving. Seeking to leverage skills in a dynamic Senior Manager role to support organizational success.
Work History
Manager US Brokerage – S2
11 Years 1 Month- Manage daily operations including scheduling, payroll, and budgeting, exhibiting excellent multitasking capabilities
- Monitor team productivity and performance to support goals
- Assign, prioritize, and delegate tasks and responsibilities to team members
- Encouraged confidence, helping team members adapt quickly to job roles
- Communicate plans and actions to meet departmental goals
- Offer constructive feedback to team members, boosting overall job performance
- Develop personal growth opportunities, empowering employees to produce results and meet goals
- Mentor and train new employees on company policies and procedures
- Offered constructive feedback, enhancing team members' job performance
- Provide support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Resolve conflicts between team members promptly using sound judgment based on company policies
- Reduce workplace safety or health hazards by enforcing work practices and procedures
- Conducted interviews, hired candidates, and facilitated onboarding processes to integrate new employees effectively.
- Provide IT support to team members as they encounter computer issues
- Coordinated employee appreciation events to foster team morale
- Review compliance alerts and any updates that are issued to ensure the team is compliant with all US Customs rules and regulations
- Practice servant style leadership
- Provide the Purple Promise daily to both internal and external customers
- Spread the word about P-S-P (People Service Profit) philosophy and how it applies to our team
Audit Administrator
1 Year 2 Months- Reviewed documents such as invoices, purchase orders, contracts, timesheets and other related documents for accuracy
- Review compliance alerts and any updates that are issued
- Make sure the employees are up to standards in their performance
- Provide guidance to my group by directing them on what tasks they need to be working on based on priority
- Monitored team workflow and productivity to identify areas for improvement
- Review errors with employee's to due them towards improvement
- Understand and enforce company policies and standards
- Review errors with employees to guide them towards improvement
- Conduct pre-work and departmental meetings daily
- Executed ABI deletions to ensure data accuracy
- Administered TPL certification tasks to support regulatory requirements
- Processed adjustments to invoices for accuracy and compliance
- Facilitated desk rides to enhance employee performance and engagement
- Executed random audits to ensure adherence to company standards
- Invoice adjustments
- Desk rides
- Random audits
- Work various reports daily to ensure the department is meeting deadlines
Release and Classification Manager – S3
7 Years 9 Months- Managed daily operations including scheduling, payroll, and budgeting, exhibiting excellent multitasking capabilities
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Monitored team productivity and performance to support goals
- Trained and mentored employees, enhancing their confidence and facilitating quicker adaptation to job roles
- Monitored team productivity and performance, ensuring alignment with departmental goals
- Assigned, prioritized, and delegated tasks to departmental employees, optimizing workflow and accountability
- Reduced workplace safety or health hazards by enforcing work practices and procedures
- Mentored and trained new employees on company policies and procedures
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Interviewing, hiring, onboarding
- Developed personal growth opportunities, empowering employees to produce results and meet goals
- Facilitated onboarding process to integrate new employees effectively
Release and Classification Team Leader – S3
6 Months- Mentored and coached team members, enhancing their skills and contributing to overall team success.
- Ensure the team processes shipments accurately and timely
- Compiled and analyzed various reports daily to support decision-making.
- Monitor the watch log and assign watch shipments daily
- Removed shipments from the system to facilitate analyst reprocessing.
- Assisting analysts with technical and release problems they encounter
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Monitor and correct the hub tracking error report
- Oversaw accurate and timely processing of shipments, ensuring compliance with release procedures.
- Take over managerial duties when my manager is away from the office
Release and Classification Specialist
3 Years 10 Months- Generated daily reports to ensure timely entries and rectify errors
- Established release procedures for US Customs rejects to ensure prompt clearance
- Supported analysts in resolving technical and release issues
- Work various reports on a daily basis to avoid late entries and correct errors
- Enhanced leadership abilities to guide team effectively and delegating workload
Release and Classification Analyst
1 Year- Managed release, cage, class, and 7501 queues to ensure timely processing of shipments
- Buffalo Border files, and International Economy Service at the Lewiston Bridge working directly with US Customs clearing truck shipments delivering goods into US commerce
- Executed accurate and efficient shipment processing to meet compliance standards
- Make sure all Other Government Agency (OGA) requirements are met before processing
- Classified shipments with appropriate tariff codes per US harmonized tariff schedule for regulatory adherence
Education
High School Diploma
Skills
Operations management
Staff management
Team leadership
Training development
Staff development
Employee onboarding
Performance management
Performance evaluations
Workforce management
Task delegation
Shift scheduling
Time management
Goal setting
Work prioritization
Documentation management
Key performance indicators
Operational scheduling
Expectation setting
Recruiting and interviewing
Resource allocation
Regulatory compliance
Problem-solving
Problem-solving
Problem resolution
Communication skills
Conflict resolution
Relationship building
Customs compliance
Teamwork and collaboration
Coaching and mentoring
Adaptability and flexibility
Optimistic approach
Organizational skills
Attention to detail
MS office
Critical thinking
Operations management
Team building
Work organization
Decision-making
Data analysis tools
Process improvement
Certification
Pending - Licensed Customs Broker – US Customs and Border Protection issued, Certified Customs Specialist - CCS
Timeline
Manager US Brokerage – S2
FedEx Logistics
08.2015 - CurrentRead More
Audit Administrator
FedEx Trade Networks
06.2014 - 08.2015Read More
Release and Classification Manager – S3
FedEx Trade Networks
09.2006 - 06.2014Read More
Release and Classification Team Leader – S3
FedEx Trade Networks
03.2006 - 09.2006Read More
Release and Classification Specialist
FedEx Trade Networks
05.2002 - 03.2006Read More
Release and Classification Analyst
FedEx Trade Networks
05.2001 - 05.2002Read More
Grand Island High School
High School Diploma
Read More