Charles W. White
Warehouse Manager
Windsor Mill,MD
Summary
As the Branch Manager for American Furniture Rental (AFR) Jessup, MD, my primary objective was to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Manager
AFR
06.2021 - 03.2024
- Team Leadership: Supervise and support staff, including hiring, training, and performance evaluations.
- Sales Management: Develop and implement sales strategies to meet and exceed sales targets.
- Customer Service: Ensure exceptional customer service standards are maintained, handle escalated customer issues and complaints.
- Inventory Control: Oversee inventory management, including ordering, stocking, and conducting regular inventory audits.
- Store Operations: Manage daily operations, including opening and closing procedures, store maintenance, and visual merchandising.
- Financial Oversight: Monitor the store’s financial performance, including budgeting, expense control, and financial reporting.
- Marketing and Promotions: Plan and execute marketing strategies, promotions, and events to drive traffic and sales.
- Vendor Relations: Build and maintain relationships with suppliers and vendors.
- Compliance: Ensure the store complies with all company policies and local regulations.
- Reporting: Prepare and present sales and performance reports to senior management.
Warehouse Manager
AFR
01.2018 - 06.2021
Night Shift Manager
AFR
01.2015 - 01.2018
Facilities Manager
Lincoln Technical Institute
02.2012 - 05.2015
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
- Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
- Developed and implemented safety protocols, resulting in reduced workplace accidents and increased employee satisfaction.
- Provided mentorship and guidance to junior staff members, fostering a positive work environment that promoted professional growth.
- Investigated problems and determined appropriate remedies.
Education
High School - undefined
Spingarn Senior High School
Washington, DC01.1989
Skills
Marketing
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Accomplishments
I started and implemented the facilities department at Lincoln technology Institute to this day my format is still the bar
Certification
EPJ / forklift certification
Timeline
Branch Manager
AFR
06.2021 - 03.2024
Warehouse Manager
AFR
01.2018 - 06.2021
Night Shift Manager
AFR
01.2015 - 01.2018
Facilities Manager
Lincoln Technical Institute
02.2012 - 05.2015
High School - undefined
Spingarn Senior High School