Charles Wyche
Jacksonville,FL
Summary
Dynamic Patient Care Representative with a proven track record at Mayo Clinic, excelling in patient data management and process improvement. Adept at streamlining appointment scheduling, enhancing patient satisfaction through effective communication and collaboration. Recognized for fostering teamwork and achieving personal and team objectives in a fast-paced environment.
Overview
2026
2026
years of professional experience
Work History
Football Player
Terry Parker High School
Patient Care Representative
Mayo Clinic
12.2023 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
- Maintained drive and determination to obtain personal and team objectives and goals.
- Developed strong rapport with teammates, fostering a supportive environment that encouraged collaboration on and off the field.
Education
High School Diploma -
Terry Parker High School
Jacksonville06-2022
Skills
- Patient data management
- Appointment scheduling
- Healthcare compliance
- Process improvement
- Team collaboration
- Time management
- Effective communication
- Problem solving
Nominated for male student of the year
I was nominated for male student of the year due to my extraordinary academic standing.
Timeline
Patient Care Representative
Mayo Clinic
12.2023 - Current
Football Player
Terry Parker High School
High School Diploma -
Terry Parker High School
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