Summary
Overview
Work History
Education
Skills
Timeline
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Charles Yamungu

Nashville,TN

Summary

Dedicated and analytical problem solver with hands on experience in IT support, customer service, and technical troubleshooting. Proven ability to resolve issues in dynamic academic environments while supporting diverse users. Strong foundation in networking, system administration, and software development. Effective communicator with a proactive approach to identifying and solving IT problems. Eager to contribute technical expertise, teamwork, and adaptability not just to a growth-focused IT role, but to anything!

Overview

3
3
years of professional experience

Work History

Music Director / Producer /Arranger

Freelacer
Nashville, TN
01.2025 - Current
  • Led rehearsals and live performances, coordinating teams with professionalism and efficiency.
  • Produced and arranged 100+ tracks, consistently meeting tight deadlines, and delivering high-quality results..
  • Managed full project workflows, demonstrating strong organization and work ethic.
  • Led many different teams, creating growth and collaboration in creative settings.

IT Student Assistant

South College
Nashville, TN
08.2022 - 01.2024
  • Managed routine network performance checks for over 150 campus users, proactively resolving more than 25 network connectivity issues, and reducing the average resolution time by 15%.
  • Troubleshot and resolved hardware/software issues for faculty, staff, and students, contributing to a 20% increase in help desk efficiency and improving satisfaction ratings by 18%.
  • Documented technical procedures and user guides in the Tech Support ShareDrive, increasing internal team productivity by 25% through the creation of accessible support documentation.
  • Configured and maintained student computer labs, ensuring 98% workstation uptime across multiple academic terms.
  • Assisted in managing user accounts through Active Directory, contributing to timely onboarding and offboarding processes for over 15 new users each term.

Education

Bachelor of Science - Computer Science

South College
Knoxville, TN
05-2026

Associate of Science - Computer Science

South College
Knoxville, TN
05-2025

Skills

  • Operating systems: Windows 10/11, macOS, Applications/services
  • platforms: Microsoft Office 365, PowerShell, Group Policy, Zoom, Google Workspace, Active Directory
  • Networking: TCP/IP, VPN, Ethernet, OSI model, DNS, DHCP, LAN/WAN
  • Comp Languages: Java, C, Python
  • Languages: English, Kirundi, Swahili

Timeline

Music Director / Producer /Arranger

Freelacer
01.2025 - Current

IT Student Assistant

South College
08.2022 - 01.2024

Bachelor of Science - Computer Science

South College

Associate of Science - Computer Science

South College

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