Charles Yannis

Accomplished Technical Support Specialist, I excel in resolving intricate technical issues for end users, ensuring proficiency within organization. I am Proficient in performing routine system maintenance, I optimize performance levels while minimizing potential risks. My leadership skills shine through as I mentor junior technicians, ensuring healthy work environment and facilitating their professional growth. With focus on security. Used ticketing systems efficiently, I manage support actions and requests. I am thorough at translating complex technical problems into user-friendly guides. Researched resolution tactics, I address customer concerns promptly. Technical proficiency is evident in my ability to configure hardware, devices, and software, as well as manage user accounts effectively. Committed to quality, I develop preventive maintenance procedures and supervise team members to ensure compliance and enhance productivity. I ensured optimal functionality of cryptographic devices through regular maintenance, enforcing communication security as well as policies and security measures. I was also the Mobile Device Manager for the organization ensuring all devices were up to date and establishing accounts.

I Utilized a diverse range of radio equipment such as HF, VHF, and UHF systems to maintain effective communication across various platforms. I also performed diagnostic tests on faulty equipment, identifying root causes using the technical manual, and applying timely repairs to minimize downtime. Reduced operational costs through diligent inventory management, tracking spare parts usage, and reordering supplies as needed. I Established a secure network by implementing encryption measures for sensitive data transmissions within the organization. Proven ability to conduct COMSEC inspections, audits, and training programs to enhance operational security and compliance. Strong problem-solving and analytical skills with an attention to detail. Committed to upholding the highest standards of communication security in support of mission-critical objectives. Trusted as the COMSEC manager to head on and oversee all transactions made between all account holders for SECRET Material.