Charles Young
Murrieta,CA
Summary
Professional training specialist, prepared to elevate team competencies and drive impactful learning initiatives. Expertise in designing and implementing training programs that align with organizational goals. Collaborative team player with commitment to achieving results and adapting to evolving needs. Proficient in adult learning principles and instructional design.
Overview
30
30
years of professional experience
1
1
Certification
Work History
REGIONAL TRAINER / SUPERVISOR
Greyhound Bus Lines
09.2019 - Current
- Member of the Greyhound Accelerate team that was responsible for improving the productivity of all the maintenance facilities across the United States
- This includes new technology, software, and streamlined processes
- Created training aides and PowerPoint presentations for new technology and processes
- Evaluated garage performance on-site and via tracking program
- Evaluated employee performance on-site as well as via tracking program (AssetWorks)
- Assisted Garage Manager with process improvement and improving garage layout
- Assisted Supervisors with Improving shift set-up and employee assignments
- Continuously monitor previously visited garages via daily reports and ensure they continued improvement process
- Assign repair jobs to mechanics
- Evaluate all inbound buses for maintenance cycle needs
- Look up parts needed for repairs
- Track all Los Angeles coaches across country to ensure DOT maintenance is completed
- Supervise all training for mechanics and new hires in maintenance
- Coordinate repairs with outside vendors
- Coordinate all vacation times to ensure coverage to keep maintenance cycle up to date
- Act as Garage Manager in their absence
- Work with Safety Department to ensure all California locations are prepared for annual California Highway Patrol inspections, on coaches and maintenance records
- Coordinate with Regional Vice President and City Manager to ensure schedules run on-time
- Coordinate all Clean Air Resources Board (CARB) inspections for Greyhound coaches operating in California
- Work with Engineering to improve maintenance procedures across the country
- Manage all Los Angeles Supervisors and mechanics to ensure garage exceeds Out of Service expectations
ACADEMIC MANAGER
WBSI
01.2017 - 09.2019
- Company Overview: Military Contractor
- Manage 21 Programs of Instruction and design training materials for 17 instructors for the USMC
- Responsible for creating a collaborative working environment that supports the highest quality of student educations and learning
- Manage and lead the team through all aspects of design, development, delivery and evaluation of curriculum and performance support tools
- Design all student and instructor materials while comparing them with latest protocols and doctrines to ensure currency
- Input all information into the Marine Corps Training Management System
- Analyze, manage, and report student and program data for external and internal associations, organizations, and office reports
- Ensure all instructors are up to date on certifications, continue to search for innovative ways to conduct lessons and submit all materials within specific deadlines
- Meet regularly with government representatives to coordinate instructor tasking, review materials and related processes and policies
- Military Contractor
CURRICULUM DEVELOPER
Professional Solutions
01.2015 - 01.2017
- Company Overview: Military Contractor
- Designed and developed training materials for the USMC and managed 30 students while assisting with 17 various programs
- Worked closely with government personnel to develop, design, and maintain creative, learner-centered training content
- Assumed project ownership in designing, developing, and supporting new training solutions to solve complex training problems
- Reviewed materials and provided feedback by providing advice and guidance on how to make improvements and adjustments in content, scope, and sequence
- Used project management tools to independently manage multiple concurrent training development programs
- Provided logistical support, course development, delivery, evaluation, process measurements, and cost management
- Enforced timelines for disseminated tasks and maintained attendance rosters
- Military Contractor
TACTICAL TRAINER / SUBJECT MATTER EXPERT
Cubic Applications Inc.
01.2007 - 12.2014
- Company Overview: Military Contractor
- Responsible for the managing, developing, and designing of all training, reporting, and tracking of 150+ Marines
- Trained 50+ students on the process of designing curriculums
- Developed 15 formal instructional sessions for US Marine Corps via partner companies providing diversified systems and services to defense markets
- Delivered 400+ training sessions in weapons handling and tactics
- Oversaw 600 training evolutions for US weapon live fire training standards, as well as foreign weapon system and crew-served weapon systems training standards
- Managed and scheduled 35 Marine students and contractors
- Military Contractor
SERGEANT/CHIEF-INSTRUCTOR/LIGHT ARMOR RECON
Armed Forces USMC
01.1995 - 12.2006
- Served honorably for 12 years in active duty and deployed 2 times to Iraq in support of Operation Iraqi Freedom
- Responsible for the training and safety of over 17,000 Marines
- Managed logistical support requests for 150 US Marines and US Navy personnel to support combat missions
- Served in simultaneous leadership and training roles in highly demanding environments
- Performed over 3,000 hours of formal platform instruction
- Led 3 Master Lesson file reviews for LAV Crewman and LAV Leaders’ Courses
Education
MBA - Supply Chain Management
National University
La Jolla, CA05-2023
Skills
- Training development
- Online learning tools
- Instructional design
- New program implementation
- Organizational development
- Workshop facilitation
- Quality assurance and control
- Teamwork and collaboration
- Attention to detail
Certification
- Certified ScrumMaster (CSM)
Timeline
REGIONAL TRAINER / SUPERVISOR
Greyhound Bus Lines
09.2019 - Current
ACADEMIC MANAGER
WBSI
01.2017 - 09.2019
CURRICULUM DEVELOPER
Professional Solutions
01.2015 - 01.2017
TACTICAL TRAINER / SUBJECT MATTER EXPERT
Cubic Applications Inc.
01.2007 - 12.2014
SERGEANT/CHIEF-INSTRUCTOR/LIGHT ARMOR RECON
Armed Forces USMC
01.1995 - 12.2006
- Certified ScrumMaster (CSM)
MBA - Supply Chain Management
National University
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