Charles Zulovitz
Mooresville,NC
Summary
Proven track record in enhancing customer experiences and sales, notably at The Walt Disney World Resort and AAA, where innovative cross-selling strategies and high productivity led to significant revenue growth. Skilled in Salesforce and adept at conflict resolution, consistently achieving top performer status through exceptional problem-solving and multitasking abilities.
Overview
12
12
years of professional experience
Work History
Travel Sales Consultant
AAA Carolinas
Charlotte, NC
05.2022 - Current
- Assist customers with multi-faceted leisure travel plans and advise them of travel needs
- Build relationships with a variety of customers, understand their wants and determine the best products to match their vacation desires and travel style
- Research destinations, fares, hotels, flights, rental car services, and multiple suppliers for best rates
- Ability to effectively and efficiently multi-task
- Explain benefits of AAA Membership to existing members and generate new AAA Memberships
- Provide excellent customer service
Service Manager and Warehouse Manager
Autotality
Mooresville, NC
09.2021 - 12.2021
- Setting schedules for Repair Technicians to resolve customer issues in the states of North Carolina, South Carolina, and Virginia
- Established new service processes that lead to increased revenue
- Created an Annual Service program that allowed the business to provide better quality care for our products
- Managed company's Salesforce CRM to ensure proper equipment documentation and business flows
- Assisting customers with troubleshooting issues over the phone and remotely logging into their computers for any software related issues
- Ordering products and managing inventory for the warehouse and Service Technicians
- Preparing trailers of product to be delivered to customers
- Managing the status of the Repair Technicians and Warehouse Staff's continuing education and safety certifications
Reservation Sales Specialist
The Walt Disney World Resort
Orlando, FL
07.2016 - 09.2021
- Navigate multiple computer systems for capturing Guest data and booking their vacation
- Thrived in a fast-paced work environment to secure as many sales as possible, becoming a constant 'Top Performer' in the process
- Assess and anticipate Guest's needs to create a unique vacation
- Used upselling and cross-selling techniques to generate over 12 million dollars in revenue for the company
- Knowledge of all of Walt Disney World's hotels, parks, restaurants, services, and tours to cater each of my Guest's visits
- Assist Guests with travel plans like air travel, private car services, and rental vehicles
- Knowledge of Disney's Good Neighbor Hotels and the services they provide
- Exemplify Disney's method of sales through service using their 'Four Steps of Sales' program and maintain unparalleled customer service
Inside Sales Representative
Carolina Collision Equipment
Mooresville, NC
11.2014 - 07.2016
- Assisted customers with information about additional products
- Trained technicians who purchased new equipment or needed recertification
- Used upsell techniques to supplement existing products
- Installed new equipment in customer's shops
- Generated company interest in newly acquired sales territories
- Assemble products in company warehouse before being sold to customers
- Planned events for industry professionals to see products in action
- Attended trade shows to help generate new customers
Resort Front Desk and Concierge
The Walt Disney World Resort
Orlando, FL
09.2013 - 11.2014
- Assist Guests with checking out or checking in to their resort stay
- Work multiple computer systems for making reservations for tours, restaurants, and activities
- Handle financial transactions at the beginning and end of the resort stay
- Assist Guests with last minute changes to their stay
- Maintain Disney's high level of customer service
Merchandise Cast Member
The Walt Disney World Resort
Orlando, FL
09.2012 - 09.2013
- Welcoming and engaging with Guests as they enter the store
- Assessing Guest's needs and suggesting solutions to their problems
- Working with cash registers and processing payments
- Using upselling techniques to increase store sales
- Recommending the best products to Guests
- Cleaning and restocking the store throughout the day, before opening and after closing
- Maintain high level of Disney's customer service
Education
Bachelor of Arts - Music
Wingate University
05-2010
Skills
- Salesforce
- Microsoft Office
- GDS systems mastery
- Self motivation
- Conflict resolution
- Multitasking capacity
- Problem-solving abilities
- Itinerary creation
- Cross-selling strategies
References
- Jessica Jensen, Resort Reservations Sales Leader, The Walt Disney Company, 702-426-1467
- Lori Brolsma, Office Manager, Carolina Collision Equipment, 704-682-4563
- Joel Forsythe, The Walt Disney Company, 407-421-2922
Timeline
Travel Sales Consultant
AAA Carolinas
05.2022 - Current
Service Manager and Warehouse Manager
Autotality
09.2021 - 12.2021
Reservation Sales Specialist
The Walt Disney World Resort
07.2016 - 09.2021
Inside Sales Representative
Carolina Collision Equipment
11.2014 - 07.2016
Resort Front Desk and Concierge
The Walt Disney World Resort
09.2013 - 11.2014
Merchandise Cast Member
The Walt Disney World Resort
09.2012 - 09.2013
Bachelor of Arts - Music
Wingate University
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