Charlesa Hopkins
Nashville,TN
Summary
Dynamic professional with a strong background in operational forecasting and process improvement. Proven ability to collaborate effectively with faculty and stakeholders to align offerings with industry needs and enhance educational outcomes through data-driven insights.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Advisor/ Data-Analyst
Tennessee State University
Nashville, TN
06.2023 - Current
- Advised students on academic programs and course selections to enhance educational outcomes.
- Developed and implemented workshops to improve student engagement and retention rates.
- Collaborated with faculty to align program offerings with industry standards and employer needs.
- Analyzed student feedback to refine advising processes and enhance service delivery.
Real Estate Valuation & Market Analysis
Suburban and Urban Real Estate LLC
Nashville
07.2021 - 06.2023
- Conducted comprehensive property appraisals to determine market value and investment potential.
- Analyzed local market trends to provide accurate valuation reports for stakeholders.
- Collaborated with clients to understand their needs and deliver tailored market insights.
- Evaluated property conditions and zoning regulations impacting real estate values.
Control Room Supervisor
UPS
Nashville, TN
10.2018 - 06.2021
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Coordinated communication among team members to optimize workflow efficiency.
- Trained new staff on control room protocols and equipment usage.
- Monitored real-time data to identify operational issues and implement corrective actions.
- Manages the movement of long-haul trailers and driver scheduling.
- Focuses on planning daily package dispatch, route optimization, and service performance.
Appeals Part-D Specialist
Cigna
Nashville
06.2015 - 08.2018
- Led initiatives to enhance operational efficiency in claims processing workflows.
- Developed training materials and conducted workshops for new team members to improve onboarding experiences.
- Collaborated with cross-functional teams to streamline project management and ensure timely deliverables.
- Analyzed data trends to identify areas for process improvement, resulting in increased accuracy of reporting systems.
Education
Master of Science - Family And Consumer Science /Minor: Business Admin
Tennessee State University
Nashville, TNMaster of Science - Data Analytics
Tennessee State University
Nashville, TNSkills
- Office administration
- Standard operating procedures
- Strategic planning
- Staff evaluation
- Data Entry
- Operational Forecasting
- Tableau,Power BI, SQL, Python
- Excel and PowerPoint
- Trend Identification
Certification
IBM Data Analyst Professional Certificate
Google Data Analytics Professional Certificate
Timeline
Program Advisor/ Data-Analyst
Tennessee State University
06.2023 - Current
Real Estate Valuation & Market Analysis
Suburban and Urban Real Estate LLC
07.2021 - 06.2023
Control Room Supervisor
UPS
10.2018 - 06.2021
Appeals Part-D Specialist
Cigna
06.2015 - 08.2018
Master of Science - Family And Consumer Science /Minor: Business Admin
Tennessee State University
Master of Science - Data Analytics
Tennessee State University