CHARLES A. MITCHELL
Santa Fe,New Mexico
Summary
Accomplished hospitality professional with a proven track record at Four Seasons Resort Rancho Encantado Santa Fe, excelling in enhancing customer service and streamlining operations. Expert in POS System Operation and adept at fostering team collaboration. Achieved significant improvements in efficiency and customer satisfaction, leveraging upselling strategies and cleanliness standards.
Overview
11
11
years of professional experience
Work History
Bartender Shift Manager
Four Seasons Resort Rancho Encantado Santa Fe
2023.06 - 2023.08
Banquet Bar Captain
Eldorado Hotel & Spa
2018.11 - 2022.01
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Banquet Bartender
La Posada De Santa Fe Resort and Spa
2018.05 - 2020.03
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Set up glassware, liquor, and other necessary supplies for special events.
Banquet Bartender
Four Seasons Resort Rancho Encantado Santa Fe
2017.07 - 2020.03
Server
Inn and Spa at Loretto
2018.05 - 2018.11
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Beverage Manager
La Fonda on the Plaza
2014.04 - 2018.05
Banquet Captain
Double Tree Hotel By Hilton
2013.01 - 2014.04
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
Lead Bartender
Bishops Lodge Ranch Resort & Spa
2012.06 - 2014.04
Skills
- Cleanliness standards
- Upselling strategies
- POS System Operation
- Ordering Supplies
Timeline
Bartender Shift Manager
Four Seasons Resort Rancho Encantado Santa Fe
2023.06 - 2023.08
Banquet Bar Captain
Eldorado Hotel & Spa
2018.11 - 2022.01
Banquet Bartender
La Posada De Santa Fe Resort and Spa
2018.05 - 2020.03
Server
Inn and Spa at Loretto
2018.05 - 2018.11
Banquet Bartender
Four Seasons Resort Rancho Encantado Santa Fe
2017.07 - 2020.03
Assistant Beverage Manager
La Fonda on the Plaza
2014.04 - 2018.05
Banquet Captain
Double Tree Hotel By Hilton
2013.01 - 2014.04
Lead Bartender
Bishops Lodge Ranch Resort & Spa
2012.06 - 2014.04
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