Charles Anthony Cirilo
Brandon,MS
Summary
Knowledgeable Professional passionate about budgeting, inventory controls and compliance standards. Hardworking, quick learning individual with excellent administrative and business management abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Salon Manager
Barnette's Salon
08.2020 - Current
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maintained general appointment calendar and set shift schedules to maintain adequate coverage during business hours.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Promoted business through marketing initiatives and manage social media accounts.
- Maintained organization and cleanliness of the salon.
Customer Service Professional
Walt Disney World Company
07.2018 - 11.2020
- Assisted customers by answering questions, responding to inquiries, and booked hotels, park tickets, and vacation packages.
- Answered constant flow of customer calls with minimal wait times every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor or proper departments.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Social Media Specialist
Pinnacle Entertainment Inc.
05.2016 - 03.2018
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Conducted daily updates to social media profiles to boost company online presence.
- Obtained, attributed and wrote compelling captions and other text for photos, video and other graphics for both print and online use.
- Met multiple deadlines using strong task prioritization skills.
- Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates.
- Tracked and analyzed social media and online marketing initiatives.
Internet Media Marketer/Customer Service Manager
Natchez Ford
06.2011 - 05.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
Manager on Duty
Eola Hotel
05.2007 - 05.2016
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Applied Science - Business Office Administration
Louisiana Tech University
Ruston, LA2012
High School Diploma -
Miss-Lou Christian Academy
Ferriday, LA2007
Skills
- Vendor Relations
- Stock Maintenance
- Performance Improvement
- Accurate Money Handling
- Business Development
- Employee Development
- Customer Loyalty
- Microsoft Office
- Client Satisfaction
- Day-to-Day Operations
Certification
Legal & Compliance Awareness Certification - Ally
Timeline
Salon Manager
Barnette's Salon
08.2020 - Current
Customer Service Professional
Walt Disney World Company
07.2018 - 11.2020
Social Media Specialist
Pinnacle Entertainment Inc.
05.2016 - 03.2018
Internet Media Marketer/Customer Service Manager
Natchez Ford
06.2011 - 05.2016
Manager on Duty
Eola Hotel
05.2007 - 05.2016
Associate of Applied Science - Business Office Administration
Louisiana Tech University
High School Diploma -
Miss-Lou Christian Academy
Similar Profiles
Denise LindgrenDenise Lindgren
Hairstylist/Owner at Goldfinch Salon at Sola Salon StudiosHairstylist/Owner at Goldfinch Salon at Sola Salon Studios
San Juana MartinezSan Juana Martinez
Nail Technician at Vip Nails & Spa Salon / Allure Nails & Spa SalonNail Technician at Vip Nails & Spa Salon / Allure Nails & Spa Salon
AKUNG NILESHAKUNG NILESH
Self Employed at Salon Glam and Glow Hair SalonSelf Employed at Salon Glam and Glow Hair Salon
Kim NashKim Nash
Classroom Teacher at Rankin County School DistrictClassroom Teacher at Rankin County School District
Shari H. HarrisShari H. Harris
Cardiac Cath Lab Imaging Technologist at St. Dominic’s Hospital Cardiac Cath LabCardiac Cath Lab Imaging Technologist at St. Dominic’s Hospital Cardiac Cath Lab