Charles B. Allen
East Hartford,CT
Summary
Dynamic regional manager with a comprehensive understanding of industry market conditions and regional preferences. Recognized for strategic leadership and a proactive approach in implementing successful changes to business policies and procedures. Equipped with extensive experience and proven leadership abilities, poised to drive organizational success and enhance operational efficiency. Committed to fostering a culture of continuous improvement and achieving measurable results.
Overview
15
15
years of professional experience
Work History
Regional Manager
Sunstates Security
03.2023 - Current
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Developed and implemented strategies to increase market share in the region.
- Created and maintained relationships with key customers in the region.
- Evaluated customer feedback and adjusted company processes accordingly.
- Collaborated closely with Human Resources department on matters related to employee relations.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Identified new business opportunities through market research and industry trends.
- Analyzed regional financial data to identify areas of growth opportunities.
Platoon Sergeant
US Army
01.2025 - Current
- Trained, supervised and organized over 45 soldiers and personnel prior to deploying.
- Established a strong team dynamic within the platoon through effective communication and leadership strategies.
- Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
- Promoted safety awareness within the platoon, significantly reducing accidents during training exercises and deployments.
- Ensured mission success by effectively overseeing daily operations, personnel assignments, and equipment maintenance.
Operations Manager
Orion Protective Services
02.2020 - 03.2023
- Monitored and improved efficiency of processes, team performance, and customer service.
- Performed cost analysis for various projects to determine budget requirements.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Account Manager
G4S Secure Solutions
02.2020 - 11.2020
- Oversaw quality control implementations and reporting, working closely with contract representative.
- Monitored video surveillance feed and system alerts for suspicious activity.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Supervised grounds, employee entrances and exits and security officers on duty.
Site Supervisor
SUMMIT SECURITY SOLUTIONS
02.2018 - 01.2019
- Oversee up to 35 security officers ranging from bike patrol to security operation center officers.
- Interview, Hire and Terminate employees and coordinate schedules.
- Review all reports and operations over 3 sites in Hartford, CT.
- Compose memos, SOPs and CPR and training manuals.
Airborne Infantry Team Leader
UNITED STATES ARMY
06.2010 - 06.2014
- Served as a team leader during a time of War.
- Supervised, trained, advised, inspected and maintained responsibility for health, morale, discipline and welfare of United States and Afghan National soldiers.
Installation Team Leader
DIRECT ENERGY SOLAR
08.2014 - 09.2017
- Quoted and managed new installations of solar systems.
- Worked along side operations managers and project leads to prepare materials, personnel, and equipment.
- Scheduled, motivate and supervise staff of 5 or more to complete 300+ solar projects throughout New England.
Military Police Team Leader
UNITED STATES ARMY
12.2017 - 08.2024
- Navigate day-to-day challenges faced by serving the public during times of trauma/crime while maintaining personal safety.
- Investigate break-ins, make arrests and patrol areas within jurisdiction.
- Train 30+ people on numerous weapon systems, including 9mm pistols, .223 rifles, 50 caliber machine guns, Mark 19s, SR25 sniper rifles, Barrett 50 caliber sniper rifles.
- Train 30+ in safety drills such as room clearing, convoy security and defensive driving.
Education
High School Diploma - undefined
EAST GRANBY HIGH SCHOOL
East Granby, CT06.2010
Skills
- Training Oversight
- Security Officer Development
- Safety and Security Regulations
- Staff Supervision
- Operations Management
- Payroll Management (8 Years)
- FEMA Management
- P&L insite
Accomplishments
Adult and infant CPR certified
Army Combat Lifesaver certified
Army Antiterrorism LvL 1
Army Antiterrorism LvL 2
FEMA ICS 100
FEMA ICS 200
FEMA ICS 700
Timeline
Platoon Sergeant
US Army
01.2025 - Current
Regional Manager
Sunstates Security
03.2023 - Current
Operations Manager
Orion Protective Services
02.2020 - 03.2023
Account Manager
G4S Secure Solutions
02.2020 - 11.2020
Site Supervisor
SUMMIT SECURITY SOLUTIONS
02.2018 - 01.2019
Military Police Team Leader
UNITED STATES ARMY
12.2017 - 08.2024
Installation Team Leader
DIRECT ENERGY SOLAR
08.2014 - 09.2017
Airborne Infantry Team Leader
UNITED STATES ARMY
06.2010 - 06.2014
High School Diploma - undefined
EAST GRANBY HIGH SCHOOL