Summary
Overview
Work History
Education
Skills
Timeline
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Charles B. Mitchell

New York,NY

Summary

Accomplished Senior Network Engineer with a proven track record at Atos and The Walt Disney Company, enhancing network efficiencies and reducing downtimes by over 30%. Expert in Cisco Layer 2 networks, troubleshooting, and disaster recovery planning. Adept at leading teams to exceed project goals through effective communication and technical troubleshooting skills. Results-driven Network Engineer with 15 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.

Overview

39
39
years of professional experience

Work History

Senior Network Engineer

Atos
07.2006 - Current
  • Ensure standardized processes and procedures for network maintenance and configuration changes are adhered to through regular meetings with NY Staff, reducing errors and streamlining operations.
  • Configured, tested and maintained LAN/WAN components and connections between Disney sites in NYC
  • Streamlined troubleshooting processes by creating detailed documentation of network infrastructure, configurations, and topologies for both the main Disney/ABC campus and remote sites in NJ and Bristol CT.
  • Liaised with dispatch personnel to optimize skill distribution and minimize service lag times through careful engineering triage.
  • Mentored junior engineers on Disney Standards guides for networking technologies, resulting in increased team efficiency and effectiveness.
  • Collaborated with Disney vulnerability management teams to develop comprehensive IT strategies aligning with company objectives via .
  • Assisted with implementation and support of network monitoring tools.
  • Provided network support services for devices such as switches, routers, and other hardware.
  • Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
  • Managed, tracked, and coordinated problem resolution and escalation processes as issues worked their way through the ACC and DTOC.
  • Integrated data, voice and video networks for use in multi-site installations between Disney sites in NYC
  • Configured and troubleshot VoIP and multi-media distributed systems and platforms.
  • Provide detailed network diagrams and procedural guidelines as part of daily duties.
  • Planned implementation of network enhancements and upgrades.
  • Installed, supported and maintained company hardware and software infrastructure according to best practices.

Network Engineer

The Walt Disney Company
10.1992 - 07.2006
  • Performed desktop support for workstations running DOS.
  • Planned and managed implementation of Windows 3.1 om 500 person site.
  • Monitored server capacity and performance to diagnose and resolve Novell server problems
  • Implemented and maintained cc:Mail email system for 500 person site
  • Oversaw migration from 4 MB Token Ring network to Cat5 ethernet over a 5 floor site.
  • Installed Cisco switches
  • Installed, configured and supported Novell Networks on Compaq server hardware using RAID 5 architecture.
  • Novell Netware Certified. Assisted with minor troubleshooting on Cisco switches with Orlando LAN/WAN engineers
  • Provided network support services for devices such as hubs, bridges, assisted with support of Cisco routers and switches.
  • Helped design, plan and execute project for migrating network from Novell to Microsoft Active Directory.

Systems Engineer Supporting Novell. 3Com 3+ Wizard

NYNEX Business Center
03.1985 - 10.1992
  • Improved system performance by identifying and resolving technical issues in a timely manner.-
  • Delivered helpdesk service and support to customers.
  • Completed software updates and assessed security patches for optimized computer use.
  • Documented system configuration, mapping and processes for clients.
  • Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
  • Integrated database and backup servers into enterprise systems.
  • Monitored system health using various performance metrics including Novell tools and 3Com monitoring tools
  • Designed tailored disaster recovery solutions to maintain uptime.- Part of a team that configured offsite backup solution for Sanwa-BGK Bank.
  • Oversaw development and maintenance of organization computer systems - Awarded Systems Engineer of the Quarter as lead engineer for the Design, and implemented of 3Com 3+ Share Network over 5 remote sites for the New York City Department of Sanitation.
  • Earned 3Com 3+ Wizard Certification

Education

Bachelor of Arts - Business Administration

Mercy College
Dobbs Ferry, NY

Skills

Design, configuration, installation and support of Cisco Layers 2 and 3 in LAN/MAN environment

  • Vulnerability Management
  • IP Address Management
  • LAN Configuration Management
  • Network Access Control Implementation
  • Cisco switching expertise
  • IP Addressing and Subnetting
  • VLAN aggregation
  • Strong troubleshooting skills

Timeline

Senior Network Engineer

Atos
07.2006 - Current

Network Engineer

The Walt Disney Company
10.1992 - 07.2006

Systems Engineer Supporting Novell. 3Com 3+ Wizard

NYNEX Business Center
03.1985 - 10.1992

Bachelor of Arts - Business Administration

Mercy College

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Charles B. Mitchell