CHARLES B. SHELLEY
Port Saint Lucie,FL
Summary
Confident Security Professional successful at making critical decisions quickly and effectively. Adept at meeting security challenges calmly and rationally. Professional and industrious property manager bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.
Overview
14
14
years of professional experience
Work History
Security Officer
Sunstates Security
Port St Lucie, Florida
01.2022 - 08.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Reported suspicious activities and persons to law enforcement.
- Conducted [Timeframe] patrols of key areas to spot and control security concerns.
Receptionist
Gardens Mental Health
Jupiter, Florida
02.2021 - 11.2021
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Jim Weaver Operations Manager
Cambridge Security
Palm Beach, Fl
08.2018 - 09.2019
- Hired as Operations Coordinator, duties included scheduling of 150 officers at various sites, call outs, phones, clients, office skills.
- Promoted to Lt.
- Field Training Officer, Duties included, Reports, site inspections, officer inspections, road patrol, foot patrol, alarm response, gatehouse, traffic control.
- Promoted to Site Captain for Bay Hill Estates in West Palm Beach, Florida Armed Gatehouse Duties, Supervision Of Officers, Community Relations with Homeowners, and Property management Company, Pga National Golf course and training center.
- Access control, Passes, computer entry, vehicle stickers.
PROPERTY MANAGER
WEST PALM MINI STOR
WEST PALM BEACH, FLorida
03.2007 - 04.2018
- IT DAVE TORMO 561-686-0326, SALARY, BONUS, HOUSING.
- MANAGE A 900 UNIT SELF STOREAGE FACILITY WITH COMMERCIAL SPACES.
- SUPERVISE STAFF, DAILY OPERATIONS, MULI TASKER,.
- LEASING UNITS, COLLECTIONS, AUCTIONS/EVICTIONS.
- CUSTOMER SERVICE, SECURITY, SALES.
Education
HIGH SCHOOL DIPLOMA -
WELLINGTON HIGHSCHOOL
1990
Skills
- Customer Service-Oriented
- Computer Proficiency
- Payment Processing
- Security Team Coordination
- Professional Demeanor
- Verbal and Written Communication
- Attentive and Observant
- CCTV Monitoring
- Honest and Ethical
- Data Entry
- Schedule Coordination
- Operations Management
- Sale and Rental Recordkeeping
- Monthly Fee and Payment Collection
- Market Tracking
- Property Showing
- Customer Relations
- Mobile Device Operation
- Interior and Exterior Patrol
- Public Safety and Security
- Dispatching
Additional Information
I have had 15 years prior security experience starting in the 1990s and also several years in the early 2000s. Have been in retail as a
the Ast. Liquor store manager for Albertsons for over 8 years until they went out of business.
References: Allan Menster Pbso Contractor Known 10 years 561-662-3200.
Thomas Rawson Psychiatry Know for 10 years 239-410-5842
Joseph Stryjewski Produce Manager Known 15 years 561-385-7496
Captain Matthew Dettman Known 2 years 772-361-4124
Timeline
Security Officer
Sunstates Security
01.2022 - 08.2022
Receptionist
Gardens Mental Health
02.2021 - 11.2021
Jim Weaver Operations Manager
Cambridge Security
08.2018 - 09.2019
PROPERTY MANAGER
WEST PALM MINI STOR
03.2007 - 04.2018
HIGH SCHOOL DIPLOMA -
WELLINGTON HIGHSCHOOL
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