CHARLES BLAKE DEHORNEY
McKinney,TX
Summary
Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
9
9
years of professional experience
Work History
Main Shop Service Advisor
Freedom CDJRF By Ed Morse
04.2023 - 12.2023
- Responsible for handling 45-60 open repair order tickets at any given time
- Exceeded in reaching sales quotas for service repair gross dollars
- Making sure I was Proficient with systems such as dealer Logix, dealerfx, NNANET, CDK, Reynolds, and Dealer track
- Hit CSI goals with an average score of 986 out of 1000 every month
- Responsible for listening to customers vehicle needs and upselling any needed services at the time of their visit
- Responsible for helping financially challenged customer's get approved for a loan to take care of any needed service repair work
- Responsible for cashiering customers after service work is completed
- Responsible for following up with customers multiple times a day during their vehicle drop off
- Responsible for coordinating with the parts manager to ensure parts are being expedited to complete repairs as effectively as possible
- Responsible for creating daily reports that track my sales numbers and emailing them to higher management
- Responsible for making sure I stay in compliance 100% with company training applications.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Service Drive Manager
Southwest Kia Of Rockwall
10.2021 - 03.2023
- Responsible for making sure 6 service advisors reach KSI standards within Kia and Lithia Guidelines
- Leading a weekly asset meeting pertaining to the service departments tracking for the month
- Responsible for training new hires with systems such as Xtime, CDK, Rapid Recon, and BG virtual menus
- Making sure each service advisor was selling a minimum of 35 BG fluid exchanges, and hitting a goal of 60k in gross per month.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Main Shop Service Advisor
Nissan Of Greenville
07.2020 - 09.2021
- Maintained an average of 1.8 hours per repair order over the course of 12 months
- Reached management's goal in customer pay gross every month
- Proficient with systems such as dealer Logix, dealerfx, NNANET, CDK, Reynolds, Dealer track
- Hit CSI goals with an average score of 939 every month
- Ranked top 25 in the district for customer pay parts and sales $.
Internal Sales Manager
Gunn Acura
02.2016 - 12.2019
- Promoted to Management within 18 months of being with Gunn Auto
- Guide 11 employees ensuring target sales goals are reached & maximum profits are analyzed
- Depended on managing over 1 million dollars' worth of vehicle inventory
- Prepare daily and weekly strategy reports monitoring sales production and profits.
Night Auditor/Sales Manager
Comfort Inn & Suites
10.2015 - 12.2016
- Supervised and trained 3 Service Agents, focusing on Hospitality skillset
- Excelled in setting up discounted business accounts for high priority companies & local business
- Generated Quarterly Audit statements for upper management to analyze
- Coordinated with General Manager to maximize the % of new client accounts opened per month.
Assembler
Eaton Corporation
05.2015 - 07.2015
- Produced a variety of sub-assemblies for electrical enclosures and metering products
- Operated pneumatic and manual hand tools to secure component parts as appropriate
- Orchestrated effective delivery of the product into the appropriate boxes for shipment.
Education
Bachelor of Business Administration - Accounting
The University of Texas
II. -
Skills
- Microsoft Office (Access, Excel, Word, Power Point and Outlook) Microsoft Office – Word, Excel, PowerPoint, Outlook and Access
- Skilled in using dealertrack, dealerlogix, dealerfx, xtime, cdk, rapid recon
- Vehicle Assessment
- Documentation and Reporting
- Customer Service
- CRM Software
- Customer Retention
- Price Quoting
- Cost Estimation
- Technical Support
- Product Training
- Process Improvements
- Sales Expertise
Timeline
Main Shop Service Advisor
Freedom CDJRF By Ed Morse
04.2023 - 12.2023
Service Drive Manager
Southwest Kia Of Rockwall
10.2021 - 03.2023
Main Shop Service Advisor
Nissan Of Greenville
07.2020 - 09.2021
Internal Sales Manager
Gunn Acura
02.2016 - 12.2019
Night Auditor/Sales Manager
Comfort Inn & Suites
10.2015 - 12.2016
Assembler
Eaton Corporation
05.2015 - 07.2015
Bachelor of Business Administration - Accounting
The University of Texas
II. -
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