Charles Blake Ekokobe
Peoria,AZ
Summary
Experienced leader with demonstrated history of working in Retail, Operations management, and Hospitality industry. Skilled in Operations management and Hotel Management, Project management, and analytics. I am a strong young professional with a bachelors in Business Administration focused in Management and a Bachelors in Hotel and Restaurant Management from Northern Arizona University.
Overview
7
7
years of professional experience
Work History
Operations Manager / GYR1
Amazon
Phoenix, AZ
06.2021 - Current
- Coach, manage, and develop a team of 50 to 200 Amazon associates
- Communicate policies to your team and act as the primary information source for the team -maintaining compliance, consistency, and taking corrective action when needed
- Demonstrate project successes with related disciplines: business process development, implementations, migrations, system upgrades, automation replacement, operational improvement, project expertise in stakeholder facilitations, communications and relationship management
- Develop performance goals and targets to achieve customer demand and ensure accuracy and quality
- Demonstrate skills in building/directing an internal team to collaborate with a broad team of SMEs from diverse organizational backgrounds to effectively meet project goals and affect change
- Developed strong analytical skills, especially with regard to tracing and understanding data flows and transformations
- Collecting and analyzing information from system users to formulate the scope and objectives of the system
- Review work forecasts and determine productivity requirements to meet overall business objectives
- Performance management of team members, including coaching, recognition, disciplinary action and performance evaluations
Voyage Global Leadership Development Program
Marriott International, Inc.
Oakland, California
08.2020 - 08.2021
- Receive hands on and virtual training in many disciplines: Accounting & Finance, Culinary, Engineering, Event Management, Food & Beverage, Human Resources, Revenue Management, Rooms Operations
- Network with global colleagues through social collaboration tools
- Engage with Marriott senior leaders
- Analyze current product pricing & performance
- Data collection and analysis techniques to proactively identify and pursue opportunities for process and team management improvement
- Analyze and reporting on promotional performance and the status of the business to Revenue Management and other teams
- Responsible for identifying opportunities to drive and improve revenue and present to Management
- Database Management, Planning & Operational Administration
- Built strategic partnerships across multiple business segments to help executives and senior leaders improve management structures and team cohesiveness.
- Assisted leadership teams with building shared beliefs and attitudes across organizational structures.
- Designed courses to meet company requirements and help develop new leaders within organizational structure.
Store Manager
CVS Pharmacy
Colton, CA
06.2020 - 03.2021
- Customer service leadership
- Communicate well verbally and in writing to support and lead your team
- Store management, supervision, and policy implementation
- Manage the store inventory and assets to maintain profitability
- Execute merchandising strategies to support store sales growth
- Employee staffing, training, and development
- Financial management
- Supported my store as management team member and lead in a manner that is consistent with CVS values and policies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
Human Resource Assistant
Costco Wholesale
Rancho Cucamonga, California
05.2018 - 06.2020
- Gained administrative skills to support the Chief of Human Resources Officer and the HR team by screening incoming correspondence and phone calls and providing service to our internal and external customers
- Create correspondence such as writing letters with Microsoft Word and Google Doc, creating and maintaining spreadsheets with Microsoft Excel and Google Sheets and managing incoming and outgoing correspondence
- Oversaw and maintained various files including personnel and medical files, ensure files are in compliance with the Company Personnel Rules and the Company Library and Archives record retention
- Assisted with organizing and planning wellness and benefit events for the company
- Oversaw the creation and distribution of agency organization charts, monthly and as needed, on demand
- Assist with the design and creation of HR forms for agency use and manage the revisions and updates, as needed; ensuring accuracy of information on HR forms and HR intranet page
- Department Supervisor
- Manage Front End and Member Service employees, preparing general daily assignments and specific duties
- Keep the Front-End productivity in line with the company set standards
- Manage Refund and Membership employees when their manager in unavailable.
Department Supervisor
Costco Wholesale
Rancho Cucamonga, CA
04.2016 - 05.2018
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Education
Bachelor of Science - Hotel & Restaurant Management, Business
Northern Arizona University
5.2020
Bachelor of Science - Business Management, Economics
Northern Arizona University
05.2020
Skills
- Technical Skills
- Proficient with
- Microsoft Office including Word, Excel, and PowerPoint
- Analytical and problem-solving
- Proficient with a variety of Google programs
- Excellent commutation in person and over the phone
- Time management and organization
- Risk and cost management
- Performance monitoring
- Proficient in SQL writing/reading skills
- Power BI
- Advanced level MS Excel skills Pivot Tables, VLOOKUPs
Timeline
Operations Manager / GYR1
Amazon
06.2021 - Current
Voyage Global Leadership Development Program
Marriott International, Inc.
08.2020 - 08.2021
Store Manager
CVS Pharmacy
06.2020 - 03.2021
Human Resource Assistant
Costco Wholesale
05.2018 - 06.2020
Department Supervisor
Costco Wholesale
04.2016 - 05.2018
Bachelor of Science - Hotel & Restaurant Management, Business
Northern Arizona University
Bachelor of Science - Business Management, Economics
Northern Arizona University
Similar Profiles
Ruben Frausto JrRuben Frausto Jr
Maintenance Technician III at AmazonMaintenance Technician III at Amazon
Sreeram TRSreeram TR
Catalog Manager at AmazonCatalog Manager at Amazon
Yashvvi JangidYashvvi Jangid
Senior Risk Analyst at AmazonSenior Risk Analyst at Amazon
Vivian MaxwellVivian Maxwell
Associate at AmazonAssociate at Amazon
Kylie YamamotoKylie Yamamoto
Emergency Department Technician at PIH Health Hospital - WhittierEmergency Department Technician at PIH Health Hospital - Whittier