Summary
Overview
Work History
Skills
Timeline
Server
Charles Booker III

Charles Booker III

Manager
Barhamsville,VA

Summary

With a proven track record in military service, federal contracting, and a deep passion for the food industry, I am an experienced and versatile leader. Recognized for my strong work ethic and commitment to excellence, I possess exceptional leadership skills that motivate and inspire teams. My expertise in interpersonal communication enables me to foster collaboration and achieve organizational goals. With 12+ years of industry experience, I am the ideal candidate to lead your team and deliver exceptional customer service, driving your organization's success.

Overview

14
14
years of professional experience

Work History

Senior Project Lead

AKC Flooring, LLC
07.2022 - Current
  • Responsible for cost management and maintenance for $1M worth of equipment and operational expenditures required to complete projects on time.
  • Led multiple team members throughout 98+ successful projects, leading to $1.2M+ worth of revenue and reducing excess costs by 28%
  • Partnered with project team members to identify and quickly address problems, commonly providing solutions which maintained or expedited project milestones.
  • Planned, executed, and controlled assigned projects, ensuring work complied with contractual requirements.
  • Updated customers and senior leaders on progress and estimated project completion.
  • Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.

Independent Contractor

United States Postal Service, USPS
12.2017 - 07.2022
  • Bolstered excellent customer service through dependable reputation and conduct, leading to the follow-on solicitation award of additional service routes, equating to a +50% service growth
  • Responsible for all operational expenses, maintenance, and serviceability of 2 carrier-grade fleet vehicles totaling $80K in assets
  • Owned and solely accountable for the 24/7/365 parcel delivery service for 450+ residents across James City County
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Collaborated closely with clients to better understand the entire project scope.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Bar Cook & Bar Tender

L.A. Bar & Grill
08.2013 - 12.2017
  • Maintained clean and organized work areas at all times to bring safety and quality to the food preparation process.
  • Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Drove a high-volume bar area, efficiently coordinating and prioritizing orders to ensure timely and correct service, aiming to receive positive customer feedback, resulting in an increase of 20% within the next quarter.
  • Maintained and accounted for a well-organized food and beverage inventory system, diligently tracking stock levels and implementing efficient ordering practices to receive optimal cost control and minimal waste, resulting in improved profitability.
  • Trained and supervised new staff members on the importance of consistency and quality standards and adherence to the venue's policies and practices to foster a cohesive team environment and receive exceptional service delivery, resulting in increased customer loyalty.

Service Cook

Bob & Ediths Diner
08.2010 - 09.2014
  • Implemented mathematical skills to calculate ingredient quantities accurately, monitor inventory levels, and reconcile sales figures, resulting in optimized cost control, minimized wastage, and increased profitability by 10%.
  • Checked for quality, kept track of old and new items, and rotated stock to confirm the freshness of food and ingredients.
  • Maintained clean and organized work areas at all times to bring safety and quality to the food preparation process.
  • Operated the 2nd and 3rd shifts for a 24/7 operating diner, overseeing the service of an average of 283+ customers daily to ensure smooth operations and customer satisfaction resulting in positive feedback and repeat business.
  • Prepared and served a diverse range of menu items encompassing breakfast, lunch, and dinner, utilizing efficient shift preparation, proactive food station stocking, and meticulous kitchen cleaning activities, to meet customer demands and maintain a hygienic working environment.

Closing Team Lead

Applebee's Neighborhood Grill & Bar
03.2006 - 08.2010
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted vital items.
  • Supervised inventory accounting, organization, and food station stocking as a closing lead team member, diligently ensuring the readiness of the kitchen for 1st shift line cooks to receive seamless transitions between shifts resulting in improved efficiency and customer satisfaction.
  • Leveraged mathematical skills to accurately track and monitor inventory and conduct sales reconciliations, contributing to effective cost control, reduced waste, and increased profitability.
  • Performed duties such as supervising staff, coordinating kitchen cleaning tasks, and ensuring proper equipment maintenance, resulting in a well-organized and functional kitchen environment.

Skills

    Leadership

    Interpersonal Communication Skills

    Problem-Solving

    Adaptability

    Time Management

    Customer Service

    Menu Planning & Cost Control

    Food Safety & Sanitation

    Inventory Management

    Staff Training & Development

    Organizational Skills

    Attention to Detail

Timeline

Senior Project Lead

AKC Flooring, LLC
07.2022 - Current

Independent Contractor

United States Postal Service, USPS
12.2017 - 07.2022

Bar Cook & Bar Tender

L.A. Bar & Grill
08.2013 - 12.2017

Service Cook

Bob & Ediths Diner
08.2010 - 09.2014

Closing Team Lead

Applebee's Neighborhood Grill & Bar
03.2006 - 08.2010

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Charles Booker IIIManager