- I enjoy cooking for friends and family gatherings
- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Food Tourism
- Volunteering at community kitchens and food-related charities
- Snow Skiing
- Participating in fundraising events to support local charities, schools, or community projects
- Participating in local clean-up initiatives
Charles (Chad) Sullivan
Winston-Salem,NC
Summary
Dynamic logistics leader with extensive experience at Market America Inc., driving operational excellence across global distribution. Expert in strategic planning and relationship building, I successfully transitioned fulfillment operations to 3PL in multiple countries, enhancing efficiency and customer satisfaction while lowering company expenses. Proven track record in managing budgets and optimizing shipping costs while fostering high-performing teams.
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
30
30
years of professional experience
Work History
Director of Global Disribution
Market America Inc.
06.1996 - Current
- Responsible for the oversight of Distribution and Logistics in 9 countries worldwide with heavy emphasis in the US and Southeast Asian Markets
- Facilitated the migration from in house fulfillment to a 3PL operation in Mexico, Taiwan, Hong Kong, Malaysia, The Philippines and Canada with no disruption in fulfillment operations.
- Facilitated installation of new Pick to Light, WMS and ERP systems
- Streamlined supply chain processes to enhance inventory management efficiency.
- Developed and implemented logistics strategies to optimize transportation routes.
- Collaborated with cross-functional teams to align operational objectives with business goals.
- Analyzed logistics data to identify trends and drive continuous improvement initiatives.
- Managed budget allocations for logistics operations while reducing operational costs.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Managed a team that meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Reviewed and negotiated contracts with Small Parcel, Air Freight and Ocean carriers to optimize shipping costs.
- Extensive knowledge of HTS classes, duties and taxes as well as duty drawback
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
No Degree - Business Administration
UNC Greensboro
Greensboro, NC01-2003
No Degree - Chemical Engineering
North Carolina State University
Raleigh, NC06-1988
High School Diploma -
Oak Ridge Military Academy
Oak Ridge, NC05-1986
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
- Team management
- Project management
- Creativity and innovation
Accomplishments
- Achieved a 50% reduction in labor by introducing Pick to Light technology for order fulfillment resulting in an annual savings of over $1.5M.
- Achieved savings of over $650,000 annually in a recent 3Pl implementation in Canada
- Successfully negotiated over $1M in small parcel savings during numerous UPS agreement renewals as well as negotiating a 14.5% Net Rebate which we have maintained on our agreements since 2012
- Successfully implemented a WMS install in June, 2018which allowed us to decrease labor needs by 25% by January, 2020 due to increased efficiency in all areas of the Distribution Center
- Manage team of over 120 employees and 15 managers in 9 countries
- Expertise in setting up both in house and 3Pl fulfillment models
Interests
Timeline
Director of Global Disribution
Market America Inc.
06.1996 - Current
No Degree - Business Administration
UNC Greensboro
No Degree - Chemical Engineering
North Carolina State University
High School Diploma -
Oak Ridge Military Academy
AWARDS
2014-Received the Director of the Year Award for most Outstanding Director
2018- Received the Employee of the Year Award for most Outstanding Employee
2021- Received the Chairman's Challenge Award for the Distribution Center's Outstanding performance during the Covid Pandemic