Charles (Chad) Sullivan
Director of Global Distribution
Winston-Salem,NC
Summary
Dynamic leader with a proven track record at Market America Inc., enhancing distribution efficiency through strategic planning and advanced logistics solutions. Expert in relationship building and vendor management, achieving 99.7% shipping accuracy while fostering a culture of continuous improvement. Adept at optimizing operations and driving team performance to meet corporate goals. I have facilitated the physical opening of distribution networks in 13 foreign entities with heavy emphasis in Southeast Asia, utilizing both in-house and 3rd party fulfillment. I developed close working relationships with small parcel, Air Freight and Ocean carriers to negotiate reduced shipping rates, saving in excess if $1M on numerous contract negotiations. I am a consummate team player who values teamwork and collaboration to accomplish corporate goals
Overview
34
34
years of professional experience
Work History
Director of Global Distribution
Market America Inc.
06.1996 - 12.2025
- Directed strategic initiatives to enhance distribution efficiency across multiple channels.
- Oversaw inventory management processes, ensuring optimal stock levels and turnover rates.
- Implemented advanced logistics software to streamline operations and reduce lead times.
- Collaborated with cross-functional teams to align distribution strategies with corporate goals.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Managed vendor relationships to negotiate contracts and optimize supply chain performance.
- Implemented inventory control measures to reduce shrinkage and maintain optimal stock levels.
- Promoted a culture of continuous improvement within the distribution department, encouraging staff members to share ideas for enhancing operations.
- Streamlined order processing by integrating an automated system that reduced manual errors and expedited shipping times.
- Enhanced distribution efficiency by streamlining processes and implementing technology upgrades.
- Coordinated closely with other senior leaders to align distribution strategies with overall business objectives.
- Improved supply chain visibility by implementing tracking systems that provided real-time information on shipment status.
- Developed strong relationships with vendors, negotiating favorable contracts for cost savings and timely deliveries.
- Achieved 99.7% shipping accuracy through performance management and audit processes.
- Increased customer satisfaction by improving order accuracy and delivery times.
- Optimized warehouse layout for efficient product flow and improved safety standards.
- Developed and managed operating budget, meeting department goals.
- Implemented new Pick to Light, WMS and ERP systems, resolved performance issues and expanded processes to meet diverse needs.
- Conducted research to address shipping errors and packaging mistakes.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
3rd Shift Supervisor
Jacobson Warehouse Co
04.1992 - 06.1996
- Performed contract case pick for Procter and Gamble
- Supervised daily warehouse operations, ensuring adherence to safety protocols and operational standards.
- Coordinated staff schedules, optimizing labor resources for peak efficiency.
- Trained new employees on equipment usage and safety compliance, enhancing team performance.
- Implemented process improvements that streamlined workflows and reduced downtime.
Education
No Degree - Chemical Engineering
North Carolina State University
Raleigh, NCNo Degree - Business Administration And Management
UNC Greensboro
GreensboroHigh School Diploma -
Oak Ridge Military Academy
Oak Ridge, NC05-1986
Skills
- Strategic planning
- Verbal and written communication
- Operations management
- Team management
- Project coordination
- Budget management
- Goal setting
- Issues resolution
- Skilled in negotiation
- Logistics management
- Team building
- Proficient in Microsoft Office products with heavy emphasis in Excel
Accomplishments
- Implemented Pick to Light technology resulting in a 50% reduction in labor and an annual savings exceeding $1.5M
- Achieved a 25% reduction in labor costs by introducing Korber (highjump) WMS techology for streamlining all Distribuion Center processes.
- Supervised team of over 250 staff members and 15 Managers worldwide
Timeline
Director of Global Distribution
Market America Inc.
06.1996 - 12.2025
3rd Shift Supervisor
Jacobson Warehouse Co
04.1992 - 06.1996
No Degree - Chemical Engineering
North Carolina State University
No Degree - Business Administration And Management
UNC Greensboro
High School Diploma -
Oak Ridge Military Academy
Awards
2014- Market America Director of the Year- Awarded for most outstanding Director at Market America
2018- Market America Employee of the Year- Awarded for the most outstanding employee at Market America
2020- Presidents Challenge Award- Awarded for the Distribution Centers outstanding performance during the COVID Pandemic