Charles (Chad) Sullivan
Director of Global Distribution
Winston-Salem,NC
Summary
Dynamic leader with a proven track record at Market America Inc., enhancing distribution efficiency through strategic planning and advanced logistics solutions. Expert in relationship building and vendor management, achieving 99.7% shipping accuracy while fostering a culture of continuous improvement. Adept at optimizing operations and driving team performance to meet corporate goals. I have facilitated the physical opening of distribution networks in 13 foreign entities with heavy emphasis in Southeast Asia, utilizing both in-house and 3rd party fulfillment. I developed close working relationships with small parcel, Air Freight and Ocean carriers to negotiate reduced shipping rates, saving in excess if $1M on numerous contract negotiations. I am a consummate team player who values teamwork and collaboration to accomplish corporate goals
Overview
34
34
years of professional experience
Work History
Director of Global Distribution
Market America Inc.
Greensboro, NC
06.1996 - 12.2025
- Directed strategic initiatives to enhance distribution efficiency across multiple channels.
- Oversaw inventory management processes, ensuring optimal stock levels and turnover rates.
- Implemented advanced logistics software to streamline operations and reduce lead times.
- Collaborated with cross-functional teams to align distribution strategies with corporate goals.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Managed vendor relationships to negotiate contracts and optimize supply chain performance.
- Implemented inventory control measures to reduce shrinkage and maintain optimal stock levels.
- Promoted a culture of continuous improvement within the distribution department, encouraging staff members to share ideas for enhancing operations.
- Streamlined order processing by integrating an automated system that reduced manual errors and expedited shipping times.
- Enhanced distribution efficiency by streamlining processes and implementing technology upgrades.
- Coordinated closely with other senior leaders to align distribution strategies with overall business objectives.
- Improved supply chain visibility by implementing tracking systems that provided real-time information on shipment status.
- Developed strong relationships with vendors, negotiating favorable contracts for cost savings and timely deliveries.
- Achieved 99.7% shipping accuracy through performance management and audit processes.
- Increased customer satisfaction by improving order accuracy and delivery times.
- Optimized warehouse layout for efficient product flow and improved safety standards.
- Developed and managed operating budget, meeting department goals.
- Implemented new Pick to Light, WMS and ERP systems, resolved performance issues and expanded processes to meet diverse needs.
- Conducted research to address shipping errors and packaging mistakes.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
3rd Shift Supervisor
Jacobson Warehouse Co
Browns Summit, NC
04.1992 - 06.1996
- Performed contract case pick for Procter and Gamble
- Supervised daily warehouse operations, ensuring adherence to safety protocols and operational standards.
- Coordinated staff schedules, optimizing labor resources for peak efficiency.
- Trained new employees on equipment usage and safety compliance, enhancing team performance.
- Implemented process improvements that streamlined workflows and reduced downtime.
Education
No Degree - Chemical Engineering
North Carolina State University
Raleigh, NCNo Degree - Business Administration And Management
UNC Greensboro
GreensboroHigh School Diploma -
Oak Ridge Military Academy
Oak Ridge, NC05-1986
Skills
- Strategic planning
- Verbal and written communication
- Operations management
- Team management
- Project coordination
- Budget management
- Goal setting
- Issues resolution
- Skilled in negotiation
- Logistics management
- Team building
- Proficient in Microsoft Office products with heavy emphasis in Excel
Accomplishments
- Implemented Pick to Light technology resulting in a 50% reduction in labor and an annual savings exceeding $1.5M
- Achieved a 25% reduction in labor costs by introducing Korber (highjump) WMS techology for streamlining all Distribuion Center processes.
- Supervised team of over 250 staff members and 15 Managers worldwide
Timeline
Director of Global Distribution
Market America Inc.
06.1996 - 12.2025
3rd Shift Supervisor
Jacobson Warehouse Co
04.1992 - 06.1996
No Degree - Chemical Engineering
North Carolina State University
No Degree - Business Administration And Management
UNC Greensboro
High School Diploma -
Oak Ridge Military Academy
Awards
2014- Market America Director of the Year- Awarded for most outstanding Director at Market America
2018- Market America Employee of the Year- Awarded for the most outstanding employee at Market America
2020- Presidents Challenge Award- Awarded for the Distribution Centers outstanding performance during the COVID Pandemic